Trevor Masiolo

Reliable and punctual professional with proven customer service experience at CCI (Sept 2024 – Aug 2025), government-level fieldwork as an Enumerator (2024), and strong competence in driving, including manual transmission and route familiarity across Nairobi. Skilled in secure handling of packages and documents, with a focus on timely delivery, safety, and accountability. Tech‑savvy with a Computer Studies Certificate, ensuring proficiency in digital tracking systems and administrative reporting.

Experienced in social media content creation and creative design.

Enumerator - Ministry of Labour and Social Protection (Enhanced Single Registry)

(2024 - 2024)

• Conducted household surveys and collected socio-economic data under the Enhanced Single Registry program.
• Ensured accuracy, confidentiality, and compliance with government data collection standards.
• Demonstrated resilience, attention to detail, and ability to work independently in the field.

Customer Service Agent - CCI (BPO Industry)

(2024-09 - 2025-08)

• Delivered professional client support and resolved customer inquiries effectively.
• Strengthened communication and interpersonal skills in a fast‑paced environment.
• Consistently met performance targets while demonstrating reliability and teamwork.

Shift Work Experience

• Successfully managed continuous 12-hour shifts (5 AM to 5 PM) without taking days off or arriving late.
• Demonstrated exceptional discipline, reliability, and resilience.

Social Media Manager (TikTok) - Sauti Project

(2026-09)

• Managed TikTok platform, creating engaging content and branded recap layouts.
• Designed creative collages and enhanced video quality with sharpness, color, and background blur.
• Documented project findings and produced official video voice‑over scripts.

Bachelor of Science - Nursing (Deferred) - Maasai Mara University

KCSE Certificate

Computer Studies Certificate - IT fundamentals, office applications, and digital systems