Customer Relations Expert(Finance)
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Finance and Economics professional with complete understanding of company budget needs and aptitude for sensibly managing resources. Solution-driven problem solver with creativity in reallocation and project funding management. Highly organized schedule designer with astute nature in anticipating project deadlines and maintaining schedules.
Skilled in data analysis, monitoring accounts and risk management. Excellent verbal and written communication skills. Competent at multitasking and successfully calculating figures and amounts.
Specialist with sound aptitude and background in accounts payable and receivable, financial management and inventory management. Develops financial best practices and process improvements to drive efficiency. Inputs data into accounting spreadsheets, word processing and database software while maintaining integrity and accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Currently, I am working at Optica Limited as an Eyewear Consultant - Insurance and Sales department. Where I have;
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained up-to-date knowledge of product and service changes.
Bachelor of Arts, Economics with IT (Maseno University)
