Tychus Nyanga

I am a Tech leader with over 13 years' experience in Product and Project management, leading Engineering teams (remote and on-site) and hands-on experience in building robust and scalable software applications in Health, Finance, Agriculture, Education, and Insurance sectors in local and international organizations. I am well versed in software product design and development, project management, strategic technology planning, and quality assurance.

Senior Product Manager at Microsoft (2021-09 – Present)

I drive customer support solutions that help IT admins resolve Identity issues on their own, lowering Microsoft's support expenses.

• Cut monthly support costs by around $2M.
• Increased customer satisfaction by 30% with AI-driven support.
• Created the strategy for Microsoft Identity Diagnostics.

Technical Program Manager at ONA (2021-01 – 2021-09)

Led development and implementation e-Health projects with funding from PATH, Mastercard, and UNICEF across Zambia, Malawi, and Tunisia.

• Oversaw the MasterCard Wellness Pass project implementation in Mauritania.
• Oversaw PATH's ZEIR project implementation in Zambia.
• Oversaw PATH's IMMUNIZE project implementation in Malawi.
• Oversaw UNICEF's TuneVACC project implementation in Tunisia.

Senior Health Informatics Advisor at Palladium (2020-02 – 2020-12)

Provided technical leadership for implementing data systems to enhance facility-level data capture, reporting, and quality data use across the Ministry of Health.

• Helped develop Kenya's Unique Patient Identifier framework with national partners.
• Secured resource commitments from six county governments for EMR sustainability.
• Guided health departments in six counties on EMR strategy development.
• Supported EMR implementation and scale-up in Kisumu, Nakuru, Baringo, Kakamega, Busia, and Vihaga counties.

IT Director at mHealth Kenya (2016-12 – 2020-01)

mHealthKenya partners with CDC to deliver e-health projects and tailored solutions across Kenya. I managed a team of 10 engineers, overseeing the development, implementation, and maintenance of e-Health innovations in over 700 facilities.

• Contributed to the creation of SOPs and guidelines for: Kenya's Ministry of Health mHealth, Kenya's Ministry of Health eHealth, Kenya's Emergency Operations Center (MOH Disease Surveillance and Response Unit)
• Led design and delivery of 7 donor-funded projects.
• Transitioned 3 major projects to the Ministry of Health: KEMSA eMobile, NASCOP Ushauri, and T4L.
• Delivered 3 commercial projects from design to implementation.

Project Manager at mHealth Kenya (2016-04 – 2016-11)

Led the design, development, and deployment of an Emergency Response System for the Ministry of Health's Disease Surveillance Unit, now operating in 47 counties.

• Trained over 400 HRIOs and Surveillance Coordinators on DHIS2 at county and sub-county levels.
• Implemented the Emergency Response System at national and county levels; it supported COVID response management and contributed to Kenya's Guinea Worm-Free status.
• Deployed the EOC system across all administrative levels.

Senior Software Engineer Team Lead at Yangoweb (2014-05 – 2016-03)

Yango Web is an Australian software development firm specializing in the creation of web and mobile applications. In my capacity as Lead Developer, I managed a team of four engineers, overseeing the design, implementation, and ongoing maintenance of features for Shopnate, an e-commerce platform.

• Served as the Lead Programmer for shopnate.com.au, a social enterprise platform providing access to over 10,000 online retailers and enabling users to shop and donate to more than 1,000 charities globally; the platform operates in over 15 countries.
• Architected and developed the backend systems for Shopnate, including a RESTful API supporting both the Shopnate browser extension and mobile application.
• Developed cross-platform browser extension and mobile App.

Software Developer at Elite Interactive Ltd (2012-09 – 2014-04)

I developed and maintained ERP systems and integrated payment solutions like Safaricom MPESA and credit cards.

• Built a payment aggregator platform for mobile money transactions.
• Created custom applications using Ruby on Rails and Education ERP.
• Served as full-stack developer handling requirements gathering, design documentation, coding, and maintenance.

MSc in Computer Science – Maseno University (2015)

BSc in Computer Science – Moi University (2008 – 2012)

KCSE – Kisumu Boys (2003 – 2006)