Valary Ndiege

Detail-oriented Quality Assurance and IT Support professional with over 3 years of experience supporting software quality, system reliability, and platform performance within digital environments. Skilled in manual testing, test case design and execution, defect tracking, and user acceptance testing (UAT) across operational systems. Experienced in collaborating with engineering and operations teams to identify defects early, perform root cause analysis, and improve product stability.

Strong understanding of Software Development Life Cycle (SDLC) processes and committed to delivering reliable, scalable, and high-quality software experiences.

• Quality Assurance & IT Support Associate at Digicow Africa Limited | 2022-11 - 2026-02 | Nairobi, Kenya: Executed manual testing and test case validation for system features before production deployment to ensure functionality and performance. Identified, documented, and tracked software defects and system issues, collaborating with developers to resolve bugs efficiently.

  Conducted User Acceptance

  Testing (UAT) to confirm system features meet business and operational requirements. Performed regression testing during system updates to ensure existing functionality remains stable after changes.

• Operations & Systems Intern at Digicow Africa Limited | 2022-01 - 2022-12 | Nairobi, Kenya: Supported operational teams by validating system workflows and internal platform processes. Assisted with identifying and reporting system issues affecting daily operations.

  Documented user-reported issues and collaborated with IT teams for troubleshooting and resolution. Contributed to process improvements aimed at enhancing system usability and operational efficiency.

• Diploma - Business Information Technology | Mount Kenya University