Veronica Mutune

Results-driven Tour & Travel Consultant experience in travel operations, itinerary planning, reservations, quotations, client relationship management and visa advisory. Skilled in designing personalized travel experiences, coordinating end-to-end travel arrangements, advising clients on visa requirements, and liaising with hotels, transport providers and other travel suppliers. Strong ability to understand client needs, develop suitable travel solutions and convert enquiries into confirmed bookings while delivering excellent customer service.

Strong background in customer service, sales support, digital marketing and travel administration, with a proven ability to understand client needs, recommend suitable travel solutions and ensure smooth experiences from enquiry to completion. Highly organized, commercially minded and passionate about delivering exceptional travel experiences.

Tour Consultant at Weriwali - Consultancy & Tours Ltd (2025-01 – Present)

• Planned and coordinated safari and leisure travel arrangements, including accommodation, transport and tours.
• Designed personalized itineraries based on client preferences, budgets, travel dates and destination interests.
• Prepared travel quotations, costings and package proposals while ensuring competitive pricing and profitability.
• Liaised with hotels, transport providers, guides and other suppliers to secure suitable rates and services.
• Managed client enquiries, bookings, payments and follow-ups, ensuring accurate and timely communication.
• Supported clients with destination information, travel requirements and practical travel guidance.
• Developed and managed digital marketing content to promote travel products and increase online visibility.
• Maintained strong relationships with clients and suppliers, contributing to repeat business and referrals.

Tour Consultant at Sovereign Tours & Safaris (2024-01 – 2024-12)

• Developed customized tour packages for individual, group and corporate travelers.
• Handled customer enquiries and recommended destinations, accommodation and travel options according to client requirements and budgets.
• Assisted clients with visa application processes, documentation and travel logistics.
• Prepared quotations, invoices and booking documentation while maintaining accurate client records.
• Coordinated reservations and communicated with service providers to ensure smooth travel arrangements.
• Followed up with clients before and after travel to strengthen customer relationships and encourage repeat business.

Intern at Department of Tourism, Trade & Marketing (County Government) (2022-09 – 2023-12)

• Supported tourism research, report preparation and promotional activities for local tourism attractions.
• Assisted with administrative duties and departmental tourism projects.
• Contributed to tourism marketing initiatives aimed at promoting destinations within the county.

Diploma in Tourism Management – Railway Training Institute (2017-01 – 2021-12)