Veronicah Kisilu

A strategic and innovative person with 4 years' experience working in a financial institution as a branch supervisor. Excellence in administrative roles, Tracking and keeping good records, Proven track record in enhancing brand visibility and driving customer engagement also ensuring financial records are maintained in compliance with accepted policies and procedures. I am reliable and organized able to adopt easily to new environments and systems.

Branch Supervisor/Marketing Executive at Kwetu DT Sacco Limited (2021-04 – 2025-01)

• Manage and supervise all branch employees for day-to-day supervision and leadership.
• Manage and oversee all branch procedures and operations.
• Lead, mentor and evaluate branch staff to improve productivity and performance.
• Preparing all budget and record keeping in the branch.
• Receiving visitors and managing front office operations.
• Ensuring timely delivery of information for decision making.
• Maintaining constant communication with the seniors of the Head Office.
• Handle customer inquiries, complaints and escalations professionally.
• Prepare operational, performance and administration reports for management review.
• Coordinating vehicles and office asset records.
• Supporting procurement of office requirements.
• Organizing and maintaining files, records and databases.
• Managerial and Administrative roles.

Marketing executive at Kwetu DT Sacco limited (2018-09 – 2021-03)

• Debtors and Creditors management (SMEs &Self-Help Groups and Welfares)
• Developing and implementing strategies
• Promoting and selling financial products and services while building and maintaining customer relationships
• Effective sales and marketing teams work to increase brand awareness, attracting new customers, and drive revenue growth
• Conducting market research and achieving sales targets.
• Customer Education and awareness.
• Monitoring sales performance.
• Follow up on new member and group registration is done at the right time.

Research Assistance at Africa Mental Health Foundation (2016-04 – 2017-03)

• Conducting recruitment and interview of research participants.
• Perform the informed consenting process on study participants.
• Contact research participants and keeping proper records with appropriate dates of assessment.
• Assessing mental health outcome over time of the participants.
• Conducting follow up assessments and ensure privacy for participants and maintain confidentiality of participants information.
• Ensured all filing is done in a timely, accurate and organized manner.
• Perform any other assignments as may be delegated.

Data Entry at CIMMYT Department Kiboko Farm (KARLO) (2013-01 – 2015-12)

• Data collection from the field and filling it in the computer using MS Excel
• Compiling days worked and preparing payroll for casual repayment.
• Organizing and maintaining files, field books, files and databases.
• Capturing every day workers Names.
• Maintaining office supplies and equipment.
• Ensuring a tidy and organized workplace.

Higher Diploma in Human Resource Management – College of Human Resource Management (2025-07)

Driving license in class (B) – Makindu Training Institute (2024)

Diploma in Marketing – Foundation Institute of Africa (2011)

Advanced certificate in Computer – Copperbelt College (2010)

Kenya Certificate of Secondary Education – VYULYA Girls Sec.School (2006)