Victor Akoyo

Operations and Continuous Improvement Professional with extensive experience leading supply chain, logistics, quality assurance, customer operations, and manufacturing support functions across international operational environments. Proven track record of improving operational efficiency, reducing costs, managing cross-functional teams, and implementing KPI-driven process improvements.

Supply Chain, Quality Control & Technical Manager - Rattan Direct (UK) - Remote from Kenya

(2022-12)

• Managed end-to-end global supply chain operations for outdoor garden furniture, overseeing logistics from Far East suppliers to the UK and ensuring seamless integration of processes for high-quality product delivery.
• Optimized inbound container scheduling and customs clearance, significantly reducing demurrage costs while improving turnaround times and identifying bottlenecks to enhance operational efficiency.
• Streamlined warehouse intake and booking procedures to enhance stock readiness and minimize delays, collaborating with cross-functional teams to improve fulfilment performance and customer satisfaction.
• Oversaw the complete reverse logistics and returns lifecycle including authorization, inspection, grading, restocking, and resale recovery initiatives for Grade B inventory.
• Maintained comprehensive Quality Control management systems for finished goods and component materials while ensuring compliance with operational standards and supplier requirements.
• Implemented testing protocols and quality verification procedures to support new product development and reduce product-related complaints.
• Utilized Pareto analysis and operational KPI reporting to identify recurring issues and drive targeted corrective and preventive actions.
• Led multicultural operational teams across the UK, Kenya, and China including logistics coordinators, supply chain administrators, and QC operatives.
• Reduced annual warehouse storage costs by 60%, delivering approximately £400,000 in savings through successful onboarding of ArrowXL.
• Reduced final-mile delivery costs by 20%, generating approximately £120,000 in annual savings through onboarding of V1 Distribution.
• Enhanced returns recovery value by 8% through structured reverse logistics and Grade B resale initiatives.
• Developed departmental KPI dashboards providing real-time visibility into container arrivals, dispatches, returns, and operational cost metrics.
• Created a custom ChatGPT-based support solution that streamlined responses to customer quality-related queries.

Quality Team Lead – Plastics & Construction Products - Tile & Carpet Centre - Nairobi

(2021-04 - 2022-11)

• Directed quality operations across HDPE pipes, LLDPE tanks, adhesives, and roofing products, ensuring compliance with manufacturing specifications and customer quality standards.
• Conducted root cause analysis using methodologies such as CAPA and 5 Whys to identify recurring defects and implement corrective actions across production lines.
• Ensured supplier compliance for plastic resins and additives through rigorous quality inspection and verification procedures.
• Managed all customer complaints and technical product issues, determining appropriate repair, replacement, or corrective action procedures.
• Coordinated the end-to-end returns process including authorization, inspection, grading, restocking, and traceability documentation.
• Collaborated with R&D and production teams to improve product quality, lower scrap rates, and optimize manufacturing efficiency.
• Reduced customer complaint rates from 12% to 5% through targeted quality improvement initiatives and proactive customer engagement.
• Reduced plastic rejection rates by 4%, significantly improving operational efficiency and reducing waste.
• Maintained 100% compliance with KEBS quality requirements during internal and external audits.
• Established a structured reverse logistics system improving turnaround times and after-sales service efficiency.

Quality Control Engineer – Automotive Parts - Auto Springs East Africa - Nairobi

(2020-07 - 2021-04)

• Managed in-process and final inspections for automotive suspension systems and wiring harnesses, ensuring compliance with quality standards and production specifications.
• Prepared ISO 9001:2015 certification documentation including SOPs, quality objectives, and audit preparation materials.
• Implemented Statistical Process Control (SPC) methodologies and FMEA processes to improve defect prevention and operational reliability.
• Commissioned ultrasonic welding machines to modernize wiring harness production and improve manufacturing efficiency.
• Reduced U-bolt rejection rates from 4% to 2% through targeted process improvements and quality monitoring.
• Conducted operational quality training sessions to improve awareness and accountability within production teams.

Electrical Engineer – FMCG Operations - Coca-Cola Beverages Africa (CCBA) - Kisumu

(2018-01 - 2020-12)

• Supervised end-to-end bottling line production operations, ensuring efficiency targets, line yields, quality standards, and safety requirements were consistently achieved.
• Coordinated machine start-ups, troubleshooting, and maintenance activities to minimize downtime and maintain production continuity.
• Collaborated with maintenance teams to implement preventive maintenance schedules and maintain compliance with GMP, HACCP, and ISO operational standards.

Bachelor of Science - Control and Instrumentation - Jomo Kenyatta University of Agriculture and Technology (2014-01 - 2018-12)

Kenya Certificate of Secondary Education - Nyang'ori School (2010-01 - 2013-12)