Supply Chain, Quality Control & Technical Manager at Rattan Direct (UK) (2022-12 – Present)
- Managed end-to-end global supply chain operations for outdoor garden furniture, overseeing logistics from Far East suppliers to the UK and ensuring seamless integration of processes for high-quality product delivery.
- Optimized inbound container scheduling and customs clearance, significantly reducing demurrage costs while improving turnaround times and identifying bottlenecks to enhance operational efficiency.
- Streamlined warehouse intake and booking procedures to enhance stock readiness and minimize delays, collaborating with cross-functional teams to improve fulfilment performance and customer satisfaction.
- Oversaw the complete reverse logistics and returns lifecycle including authorization, inspection, grading, restocking, and resale recovery initiatives for Grade B inventory.
- Maintained comprehensive Quality Control management systems for finished goods and component materials while ensuring compliance with operational standards and supplier requirements.
- Implemented testing protocols and quality verification procedures to support new product development and reduce product-related complaints.
- Utilized Pareto analysis and operational KPI reporting to identify recurring issues and drive targeted corrective and preventive actions.
- Led multicultural operational teams across the UK, Kenya, and China including logistics coordinators, supply chain administrators, and QC operatives.
- Reduced annual warehouse storage costs by 60%, delivering approximately £400,000 in savings through successful onboarding of ArrowXL.
- Reduced final-mile delivery costs by 20%, generating approximately £120,000 in annual savings through onboarding of V1 Distribution.
- Enhanced returns recovery value by 8% through structured reverse logistics and Grade B resale initiatives.
- Developed departmental KPI dashboards providing real-time visibility into container arrivals, dispatches, returns, and operational cost metrics.
- Created a custom ChatGPT-based support solution that streamlined responses to customer quality-related queries.
Quality Team Lead – Plastics & Construction Products at Tile & Carpet Centre (2021-04 – 2022-11)
- Directed quality operations across HDPE pipes, LLDPE tanks, adhesives, and roofing products, ensuring compliance with manufacturing specifications and customer quality standards.
- Conducted root cause analysis using methodologies such as CAPA and 5 Whys to identify recurring defects and implement corrective actions across production lines.
- Ensured supplier compliance for plastic resins and additives through rigorous quality inspection and verification procedures.
- Managed all customer complaints and technical product issues, determining appropriate repair, replacement, or corrective action procedures.
- Coordinated the end-to-end returns process including authorization, inspection, grading, restocking, and traceability documentation.
- Collaborated with R&D and production teams to improve product quality, lower scrap rates, and optimize manufacturing efficiency.
- Reduced customer complaint rates from 12% to 5% through targeted quality improvement initiatives and proactive customer engagement.
- Reduced plastic rejection rates by 4%, significantly improving operational efficiency and reducing waste.
- Maintained 100% compliance with KEBS quality requirements during internal and external audits.
- Established a structured reverse logistics system improving turnaround times and after-sales service efficiency.
Quality Control Engineer – Automotive Parts at Auto Springs East Africa (2020-07 – 2021-04)
- Managed in-process and final inspections for automotive suspension systems and wiring harnesses, ensuring compliance with quality standards and production specifications.
- Prepared ISO 9001:2015 certification documentation including SOPs, quality objectives, and audit preparation materials.
- Implemented Statistical Process Control (SPC) methodologies and FMEA processes to improve defect prevention and operational reliability.
- Commissioned ultrasonic welding machines to modernize wiring harness production and improve manufacturing efficiency.
- Reduced U-bolt rejection rates from 4% to 2% through targeted process improvements and quality monitoring.
- Conducted operational quality training sessions to improve awareness and accountability within production teams.
Electrical Engineer – FMCG Operations at Coca-Cola Beverages Africa (CCBA) (2018 – 2020)
- Supervised end-to-end bottling line production operations, ensuring efficiency targets, line yields, quality standards, and safety requirements were consistently achieved.
- Coordinated machine start-ups, troubleshooting, and maintenance activities to minimize downtime and maintain production continuity.
- Collaborated with maintenance teams to implement preventive maintenance schedules and maintain compliance with GMP, HACCP, and ISO operational standards.
