Victor Njuguna

AREAS OF EXPERTISE

-IT service management based on ITIL principles

-Microsoft Office 365, OneDrive , Microsoft Teams

-Microsoft Azure

-Project execution and Deployment

-Linux based server administration

-Windows-based server administration, and system hardware.

-Microsoft Dynamics CRM

-Technology Specialist,SQL

-Technology Specialist Sharepoint

-Microsoft Dynamics CRM installation & Configuration.

-Technology Specialist, Business Desktop Deployment Solution A

-IBM Lotus Domino Deployment

-Evault Remote Backup deployment expert

• Orchestrate the implementation of various in-flight projects at the site to ensure successful delivery
• Provide technical recommendations to MyPGS Leader to identify impact to site and user experience
• Owning “day-to-day” user escalations for service delivery of Customer Care /Executive Care / PC Services
• Provides end-to-end oversight and direction of IT operations at a site lever (IT changes and communications) supporting P&G IT while “Connecting the Dots” amongst the performers improving site and employee experience, supporting and deployment of windows server systems, LAN/WAN, Microsoft Office 365, MS Teams, SharePoint and OneDrive
• Daily IT operations applying ITIL principles, analytical, infrastructure and end user communication Skills

• User support professional (u.s.p) computer, IAT Campus, nairobi
• Microsoft Certified Technology Specialist – Active Directory and Network Infrastructure
• Microsoft Certified Technology Specialist – Dynamics
• Microsoft Certified Technology Specialist
• IBM Lotus Associate System Administrator (IBM) Lotus Domino
• Microsoft Certified System Engineer (MCSE) 
• Microsoft Certified Professional (MCP)
• Certified VUE Test Administrator (VUE)
• International Computer Driving License (ICDL)
• ITIL®v3 2011 Foundation certificate in IT Service Management
• Diploma in computer electronic