Victor Oketch

I have gained experience working in call centre and retail where I provided excellent customer service, and I am certain that I have the skills needed to be an Excellent asset to your company. I have excellent phone etiquette and the ability to answer calls using your company’s call scripts. Besides, I have the skills to keep detailed information concerning all calls and I speak two languages fluently that is English and Swahili.

In case of any challenge, I possess active listening skills with the ability to stay focused in order to understand the problem and to determine what the customer wants or expect in order to resolve their issue. I also possess the ability to seek for the best solution available that will improve a great customer experience while following the rules and policies set by the company. I can perform efficiently when working as part of a team or independently.

I am honest, resilient, trustworthy, dependable and I always adhere to company rules and regulations.

Back Office support - Twiga Foods

Customer experience/Telesales - Twiga Foods

Customer service executive- Calltronix

Assistant Trainer- vikings consult

2017- 2020. - Diploma in Electrical Engineering (power option)

Graded- passed THE KABETE NATIONAL POLYTECHNIC

2013 July to 2013 Sept. - Computer Packages

Attained a distinction.

EMMAUEL'S COMPUTER COLLEGE

2009 to 2012 - Kenya Certificate of Secondary School

Ambira High School

2004 to 2008 - Kenya Certificate of Primary Education

Ulumba Primary Schoo

2000 to 2003 Joseph Apudo Primary School