Victor Oketch

I have gained experience working in call centre and retail where I provided excellent customer service and I am certain that I have the skills needed to be an Excellent asset to your company. I have attached my resume showing my personal skills, educational background and work history relevant to this position but here is a brief look at my credentials. I have excellent phone etiquette and the ability to answer calls using your company’s call scripts.

Besides, I have the skills to keep detailed information concerning all calls and I speak two languages fluently that is English and Swahili. In case of any challenge, I possess active listening skills with the ability to stay focused in order to understand the problem and to determine what the customer wants or expect in order to resolve their issue. I also possess the ability to seek for the best solution available that will improve a great customer experience while following the rules and policies set by the company.

In case of any challenge, I will request to call back the customer after finding a concrete solution to the problem at hand. I can perform efficiently when working as part of a team or independently. I am honest, resilient, trustworthy, dependable and I always adhere to company rules and regulations.

I hope to meet with you soon to discuss about this position in person.