Team Lead Technician at M-tech Repairs (2025-01 – Present)
Lead and supervise technical operations including electrical installation, maintenance, and repair across residential, commercial, and industrial settings.
- Install, maintain, and repair electrical systems in residential, commercial, or industrial settings
- Read and interpret technical diagrams, blueprints, and circuit schematics
- Perform routine inspections to ensure compliance with safety standards and regulations
- Troubleshoot electrical issues and provide effective solutions
- Test electrical systems using appropriate tools and equipment
- Collaborate with other technicians and engineers on projects requiring multidisciplinary expertise
- Lead and supervise a small team of technicians, delegating tasks and ensuring quality workmanship
- Train and mentor junior staff, fostering skill development and safety awareness
- Coordinate projects and client communications, ensuring deadlines and expectations are met
- Document work performed, including maintenance logs and repair reports
Technician / Electrician at Greenlight Planet limited / Sunking (2023-01 – 2024-12)
Diagnosed and repaired solar products and customer devices, including preventive maintenance and quality assurance.
- Device repair and maintenance: Diagnose technical issues in solar products and customer devices, including component-level repairs
- Preventive maintenance: Carry out routine checks to ensure solar lights, batteries, and related devices remain in good condition
- Troubleshooting hardware and software: Identify and fix problems such as broken screens, faulty batteries, or operating system errors
- Testing and quality assurance: Perform functional tests to confirm devices are restored to full functionality before returning them to customers
- Customer support: Act as a single point of contact for sales teams and customers regarding after-sales service queries
- Documentation: Record repairs, replacements, and service activities for accountability and tracking
- Training and collaboration: Work with other technicians and provide guidance to junior staff on repair standards and safety practices
Technician / IT Support at Somalia Country Office (2023-01 – 2024-12)
Installed, configured, and maintained computer hardware and software systems with focus on network security and user support.
- Install, configure, and maintain computer hardware and software systems
- Diagnose and troubleshoot technical issues, including hardware failures, software errors, and network problems
- Perform routine maintenance such as updates, backups, and system optimization
- Repair or replace faulty components like hard drives, RAM, printers or power supplies
- Set up and manage local area networks (LANs), Wi-Fi, and internet connections
- Ensure network security by configuring firewalls and access controls
- Assist users with connectivity issues and maintain smooth communication systems
- Implement cybersecurity measures to protect systems from malware and unauthorized access
- Monitor system performance and detect potential threats
- Support data backup and recovery processes to prevent data loss
- Provide technical assistance to staff and resolving IT issues
- Train users on proper use of hardware, software, and security practices
- Document solutions and create user guides for common problems
- Manage user accounts, permissions, and access rights
- Monitor system resources to ensure efficiency and reliability
- Stay updated with new technologies and recommend upgrades
- Evaluate system performance and suggest improvements
- Support IT projects such as migrations, installations, or upgrades
