Business Development Executive at Windsor Brokers Kenya Limited (2024-10 – Present)
- Actively seeking out potential clients through various methods, including cold calling, networking, and digital outreach.
- Developing a robust pipeline of potential clients while maintaining an updated list of active leads.
- Delivering engaging presentations and conducting meetings to introduce clients to our services and offerings
- Building and nurturing strong relationships with both new and existing clients.
- Providing clients with regular market updates and product information.
- Serving as the main point of contact for client inquiries and support, ensuring quick resolution of any issues.
- Promoting a comprehensive range of forex trading products, including currencies, commodities, and indices.
- Customizing product recommendations to align with the unique needs and goals of each client.
- Using market insights to offer clients strategic advice and trading recommendations.
Sales Executive / Team Leader - Freelance at Ryce East Africa Limited (2024-01 – 2024-09)
- Holding virtual and in-person sales meetings with clients, preparing and demonstrating appropriate presentations on goods and services.
- Managing a sales team through training and providing support, when need be, to ensure the set sales targets are achieved.
- Explaining to potential customers the available units, services, and lease conditions in person, over the phone and/or in writing.
- Cultivating and maintaining a network of contacts in the automotive business, which increased the number of new sales.
Sales Executive at Simba Corporation Limited (2021-02 – 2023-12)
- Explained to potential customers the available units, services, and lease conditions in person, over the phone, and/or in writing.
- Created a network of contacts in the automotive business, which increased the number of new sales.
- Properly maintained and managed prospects for the duration until converted to customers.
- Tracked customer interactions and followed up on leads using customer relationship management (CRM) software.
- Held virtual and in-person sales meetings with clients, introducing, demonstrating, and familiarizing them with goods and services.
- Pursued any product or service complaints and kept proper records of clients and sales on behalf of the company.
- Worked in tandem with other departments to guarantee that clients received the high-quality services they needed.
- Retained a current understanding of industry trends and the competitive environment in the local market.
- Participated in industry conferences, trade shows, and promotional events to advertise the company's goods and services.
- Assisted clients in selecting the ideal vehicles for their requirements, clarified financing choices, and led them through the car-buying process.
Sales Executive at Simba Corporation Limited (2021-02 – 2023-12)
Achievements
- Achieved a 95% customer satisfaction rating and received positive feedback from clients for providing excellent service and support
- Grown and implemented a new sales blueprint that increased profit by 30% within the first year.
- Advised and trained a team of subordinate sales executives, resulting in a 15% increase in their sales.
- Implemented CRM system, developing a more efficient reduction process and a 25% reduction in lead conversion opportunity.
- Streamlined the sales process, reducing the sales cycle by 15% and increasing overall efficiency.
Sales Executive at Optica Limited (2019-11 – 2021-01)
- Sold optical products and equipment for optical eye examination to wholesale clients.
- Prepared the departmental reports sales, sunglass, and glasses inventory and awaiting delivery orders from customers.
- Ensured that the company's goals were met through careful planning, goal-setting for sales, and performance evaluation.
- Located areas where sales methods and procedures should be strengthened to provide useful information.
- Prepared delivery notes and sales invoices, as well as making sure that customers received their products on schedule.
- Described the functions of various lens kinds, such as anti-glare, UV protection, and scratch resistance while demonstrating them.
- Dispensed and fitted contact lenses and glasses, making the necessary corrections to provide a comfortable fit.
- Constructed a database of potential customers and scheduled meetings with them to grow the clientele and boost sales.
- Provided information to clients about their insurance coverage and available payment alternatives in addition to teaching them how to take care of their new eyewear.
- Established and preserved high-quality connections with important clients.
- Carried out routine office tasks like making appointments, returning calls, and keeping records.
Sales Executive at Optica Limited (2019-11 – 2021-01)
Achievements
- Implemented cross-selling strategies, leading to a 20% increase in average order value.
- Established and maintained strong relationships with key accounts, resulting in a 50% increase in customer retention.
- Developed and executed a referral program that increased customer referrals by 75% in six months.
- Implemented a lead nurturing program, resulting in a 40% increase in lead-to-sale conversion rate.
Sales Executive/Customer Experience Officer at Texas General Stores (2018-01 – 2018-09)
- Provided accurate information regarding promotions, customer programs, and items to aid in client retention.
- Greeted and helped customers in-store and online with their questions, selections, and payments for merchandise.
- Employed a consultative sales technique to identify pertinent offerings and comprehend client wants.
- Handled refunds, credits and exchanges; processed payments; issued receipts.
- Made sure the sales floor was effectively restocked with the newest products and that the appropriate signage for the continuing specials was visible.
- Enhanced sales and customer satisfaction by offering each customer exceptional, customized service and polite help.
- Made product recommendations based on the needs and preferences of the clients.
Sales Executive/Customer Experience Officer at Texas General Stores (2018-01 – 2018-09)
Achievements
- Maintained outstanding satisfaction rates while assisting 10 clients on average per day.
- Maintained a 30% higher client retention percentage than the company standard.
- Over six months, the client retention ratio increased by 30%.
- A new seating plan was put into place, and the average wait time for guests was lowered by 12 minutes.
Attaché at Kenya Ports Authority (2017-10 – 2017-12)
I gained knowledge of the administration and operations of the port while working in the departments of Container Operations and Convectional Cargo Operations. I was able to build practical skills for the labour market and apply my academic knowledge to real-world circumstances.
- Surveying and Levelling of sites.
- Rail Mounted Gantries.
- Information Technology and Statistics.
- Ship Operations.
- Billing and SSR.
- Manifest.
- Documentation.
- Import and Export.
- Operational Drafts.
- Total Monthly Throughput.
- Billing & Out Turn Report.
