Vincent Jaoko
Front Office Officer | Front Office Agent | Front Office Supervisor | Receptionist
Hire this person
Send a job offer directly to this candidate
About
Results driven Front Office Professional with hands-on experience in hospitality operations, guest relations, and administrative coordination. Skilled in managing front desk operations, handling high-volume guest interactions, and delivering exceptional customer service. Proven leadership ability with a strong focus on guest satisfaction, operational efficiency, and team performance in fast-paced environments.
Experience
Front Desk Officer | Front Office Agent at Kyaka Hotel (2026-03 – Present)
- Manage guest check-in and check-out processes efficiently
- Handle reservations, bookings, and room allocation
- Provide excellent customer service ensuring guest satisfaction
- Manage phone inquiries and guest requests
- Handle billing, cash transactions, and reconciliations
- Resolve guest complaints professionally
- Coordinate with housekeeping and other departments
Front Office Supervisor at Desert Rose Resort (2025-11 – 2026-02)
- Supervised daily front office operations
- Trained and mentored front desk staff
- Managed VIP guests and reservations
- Resolved escalated guest issues
- Oversaw billing accuracy and financial reconciliations
- Prepared staff schedules and performance reports
Front Office Executive at CySuites Apartment Hotel (2025-04 – 2025-11)
- Managed front office operations and workflow
- Handled reservations and online bookings
- Coordinated communication between departments
- Maintained billing and cashiering procedures
- Resolved guest issues and feedback
Front Office Agent | Receptionist (Attachment / job placement) at Agricultural Resource Center (ARC) Hotel - Egerton University (2025-04 – 2025-03)
- Assisted at the front desk and administrative tasks
- Welcomed and directed guests
- Supported reservations and bookings
- Maintained records and documentation
Front Office Volunteer at Common Room Hotel – Egerton University (2022-03 – 2022-11)
- Assisted guests and supported daily operations
- Provided customer service and guidance
- Help organize activities and maintain order
Education
Bachelor of Science in Ecotourism and Hospitality Management, specialist in front office – Egerton University (2021 – 2024)
Kenya Certificate of Secondary Education – Agoro Sare High school (2016 – 2019)
