Vincent Jaoko

Results driven Front Office Professional with hands-on experience in hospitality operations, guest relations, and administrative coordination. Skilled in managing front desk operations, handling high-volume guest interactions, and delivering exceptional customer service. Proven leadership ability with a strong focus on guest satisfaction, operational efficiency, and team performance in fast-paced environments.

Front Desk Officer | Front Office Agent at Kyaka Hotel (2026-03 – Present)

• Manage guest check-in and check-out processes efficiently
• Handle reservations, bookings, and room allocation
• Provide excellent customer service ensuring guest satisfaction
• Manage phone inquiries and guest requests
• Handle billing, cash transactions, and reconciliations
• Resolve guest complaints professionally
• Coordinate with housekeeping and other departments

Front Office Supervisor at Desert Rose Resort (2025-11 – 2026-02)

• Supervised daily front office operations
• Trained and mentored front desk staff
• Managed VIP guests and reservations
• Resolved escalated guest issues
• Oversaw billing accuracy and financial reconciliations
• Prepared staff schedules and performance reports

Front Office Executive at CySuites Apartment Hotel (2025-04 – 2025-11)

• Managed front office operations and workflow
• Handled reservations and online bookings
• Coordinated communication between departments
• Maintained billing and cashiering procedures
• Resolved guest issues and feedback

Front Office Agent | Receptionist (Attachment / job placement) at Agricultural Resource Center (ARC) Hotel - Egerton University (2025-04 – 2025-03)

• Assisted at the front desk and administrative tasks
• Welcomed and directed guests
• Supported reservations and bookings
• Maintained records and documentation

Front Office Volunteer at Common Room Hotel – Egerton University (2022-03 – 2022-11)

• Assisted guests and supported daily operations
• Provided customer service and guidance
• Help organize activities and maintain order

Bachelor of Science in Ecotourism and Hospitality Management, specialist in front office – Egerton University (2021 – 2024)

Kenya Certificate of Secondary Education – Agoro Sare High school (2016 – 2019)