Revenue Assurance Analyst - KCB Bank Group Ltd
- Monitor and control of revenue line leakages and advise accordingly.
- Study of tariff guides and preparation of SQL scripts to compare expected charges against actual charges and advise for further validation by the product owners.
- Investigate inaccurate interest rates configuration in the core banking system (T24 R14) and share with relevant IT team for correction.
- Confirms system overcharges due to wrongly captures concessions and adjust accordingly.
- Pursue adoption of fee charge changes as advised by the regulator (CBK)
- Ensure that product development life cycle is runs smoothly to minimize chances of revenue leakages.
- Preparation of Monthly High Level Reports indicated total overcharges as well as undercharges in a weekly basis to facilitate timely refunds or recoveries where applicable.
- Confirm and advise on the wrongly mapped tariff guides to ensure necessary adjustments
Assistant Manager- MI Data & Analytics - KCB Bank Group Ltd
(2021-12 - 2023-03)
Credit Administration, Policy & Governance Unit
- Preparation of Monthly & Quarterly Reports such as Weighted Average Interest Rates ( Table F) , Credit Guarantee Scheme ,PR4 ,KBA Housing Index ,PEP/AML among other regulatory compliance reports
- Preparation of Weekly portfolio balance movement report to facilitate senior Management lending decisions.
- Facilitate issuance of Daily Delinquent Reports to enable recovery team to follow up on Likely to migrate as well as migrated loan facilities.
- Assist in automation of some of daily usage reports in PowerBI to enable timely recipient by the consumers.
- Preparation of Average Due Day reports to assist scheme owners in pursuing schemes with pending payments.
- Spearhead the automation of liquidation in credit & debit reports to ensure timely discovery and recovery of the funds.
Credit Recovery Clerk - KCB Bank Group Ltd
(2018-11 - 2021-11)
Credit Support Unit
- Liaising with debtors through telephone call to start repayment plan of the outstanding debt or outright repayment of the whole debt or clearing of the arrears and thereafter regular payments as per original agreement.
- Provide reduction figures (recoveries, escalations, downgrades, upgrades) of the delinquent accounts in arrears on a daily basis.
- Maintain a diary system of the C-soft to ensure effective follow up of debts.
- Call customers to pay up the debts in arrears or submit repayment proposals; key them in C-soft collection system & update regularly.
- Negotiating a payment plan, but if the same is not possible and the debtor is not paying, the same to be escalated to the supervisor for directions.
- Receiving promises to pay (PTP) over telephone and diarising them in C-soft collection system for follow up.
- Updating debtor's contacts in C-soft collection system, keeping track of all actions performed.
- Escalate accounts which have no contacts or contacts are not going through to the Back-office team for skip tracing.
- Escalate accounts that need further consideration to the supervisors and back office (accounts for outsourcing, accounts with no contacts, accounts for restructure, etc.)
- Completing the daily dashboard every day and forwarding the same to your immediate supervisor.
- Completing the weekly dashboard and forwarding the same to the supervisor on every Monday morning.
- Completing and submitting the Monthly Dashboard to your immediate supervisor by the 5th of the Month.
Credit Administrator - KCB Bank Group Ltd
(2015-01 - 2018-11)
Credit Administration Unit
- Liaising with employers to ensure that check off funds are remitted on time by the employers.
- Advising employers to re-adopt accounts appearing in the arrears report, whose check-off deductions ceased/dropped or are partially receiving
- Preparation a list of items to be re-aged monthly and ensure action.
- Monthly presentation on the status & performance of the portfolios after analysis of the entire loan portfolio under my docket
- Timely preparation and generation of management reports e.g. vintage, disbursed loans, check off process
- Attending to branch queries, emails and General letters.
- Attending to customers'/employers' queries & complaints
- Reconciliation of items approved in Credit Quest against disbursed items from Consumer Operations Department.
- Capturing of customer loan details in Teachers Service Commission (TSC) portal
- Preparation of Loan disbursement and Pending loans' approvals reports
- Assisting other financial institutions in confirmation and stoppage of loans that have since been paid off by them (Buy offs) through TSC portal
- Was involved in the transition of T24 system from R8 to R14
- Creation of Csoft system for management of tsc loans approved for disbursement
- Running queries through SQL Oracle to extract data as requested by branches or other departments within the head office.
- Creation of customers related queries in ECRM System so as to keep customers' records pertaining to the resolution of the query.
- Formation of queries to extract data from credit quest as requested by branches or other departments within the head office.
- Creation of Excel computation formulae for loans dropped prematurely and thus require reinstalment in the near future upon restoration of a customers' repayment ability
- Prompt and accurate submission of check off instructions to employers for adoption
- Timely collection of by-products from employers and immediate follow up on non-adopted instructions
- In cases of dropped items arising out of death, dismissals or interdiction, ensuring that the accounts are promptly downgraded and recovery action instituted in liaison with Credit Support Department
- Report on vintage for the current month noting to advise on default cases with a target of 0.5%
- Monitor migration from good book to bad book to ensure the migration does not exceed 3 % p.a
Customer Service Clerk - KCB Bank Group Ltd
(2014-06 - 2014-12)
Account Opening &Processing Centre (AOPC)
- Amending customer details in T24 as requested by the branches
- Accuracy in data capture in all relevant fields in T24
- Confirmation that account opening documents are complete as per requirements
- Receiving account opening documentation from branches on daily basis.
- Registration of account opening documentations received from the branches
- Archival of processed documents both electronically and on the shelves.
- Retrieval of documents upon branch request.
- Preparation of summarized reports on the amended accounts
Accountant - Perfect Scan Ltd
(2011-01 - 2011-10)
Accounts Department
- Raising invoices together with the ETR receipts.
- Managing the muster roll & preparing payroll
- Receiving payments, that is cash & cheques from clients and posting in QuickBooks
- Producing and analysing end of the year financial accounts of the company
- Liaising with the company's auditors and providing books of accounts on request
- Preparation of the company's monthly management accounts.
- Helping departments to plan manage and report their budgets forecasts
Accounts Department - Kenya Power Ltd
(2009-08 - 2009-11)
- Preparing reports on different aspects of the business on weekly and monthly basis and daily registration of invoices and credit notes
- Co-ordination of the field staff with clients in relation to installation of power supply
- Rectification of wrong payment by clients
- Approval of site jobs through the SAP system
- Processing invoices.
- Reconciling monthly cheque reports / supplier statements and issue of payments.
- Recording all purchases of fixed assets (vehicles, office equipment and machinery).
- Checking recorded and banked remittances from customers
Internship - Accounts Assistant
