Viola Nyamisa

I am a recent Science Laboratory Technology diploma graduate with hands-on experience from two industrial attachments and a period of work in customer service. My background sits at an interesting crossroads- I understand both the precision required in technical environments and the people skills needed in customer-facing ones. I work hard, I am easy to work with and I take pride in doing things properly the first time.

Whether the role leans technical, administrative or somewhere in between, I am confident I can add real value quickly.

Sales & Customer Interaction Assistant at Telkom, Kenya

Telecommunication Industry

• Assisted customers by answering questions and recommending suitable solutions
• Maintained professional communication with clients both physically and through digital platforms
• Handled multiple customer interactions while maintaining good service standards
• Helped resolve customer concerns and improve customer satisfaction
• Assisted with sales coordination and customer follow-up

Laboratory Assistant at Riondong'a Mixed High School (2025-01 – 2025-04)

• Assisted in preparing laboratory equipment, samples, and reagents
• Helped maintain cleanliness and organization in the laboratory
• Followed safety procedures and proper handling of laboratory materials
• Supported practical laboratory sessions and record keeping

Laboratory Assistant at Kisii High School (2026-01 – 2026-04)

• Assisted with laboratory operations during practical sessions
• Prepared laboratory materials and ensured equipment was well organized
• Maintained safety standards and cleanliness within the laboratory
• Supported staff and students during experiments and practical activities

Diploma in Science Laboratory Technology – The Nyeri National Polytechnic (2026-04)

Kenya Certificate of Secondary Education (KCSE) – Kereri Girls' High School (2019 – 2022)