Viola Vanessa

Dedicated and results-driven Customer Service Professional with experience in sales, client relationship management, and financial services. Proven ability to engage customers, identify needs, and deliver tailored solutions. Strong communication skills with a customer-first approach, aiming to enhance satisfaction and drive business growth.

Sales Associate - Platinum Credit Limited - Kenya

• Engaged potential and existing clients to promote financial products including personal and asset financing loans
• Built and maintained strong client relationships, ensuring high levels of customer satisfaction
• Identified customer needs and recommended suitable financial solutions
• Achieved and exceeded sales targets through effective persuasion and product knowledge
• Handled customer inquiries, complaints, and follow-ups professionally
• Conducted market outreach and client acquisition through field visits and referrals
• Maintained accurate customer records and sales reports

Bachelor of arts - Gender and development studies - EGERTON UNIVERSITY NJORO MAIN CAMPUS (2021 - 2025)