Viola Wambui
Customer service representative
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About
As a customer service representative i am committed to providing an exceptional customer experience with two years of experience jn custome service
I have developed strong communication skills and the ability to quickly resolve customer issues
Experience
As a call center agent, I worked in a fast-paced environment handling inbound and outbound customer calls. My job duties and responsibilities included answering customer inquiries, resolving complaints, and providing information about products and services. I demonstrated strong communication and problem-solving skills, working to understand customer needs and find effective solutions.
In addition, I consistently exceeded performance metrics, such as call handling time, first call resolution rate, and customer satisfaction scores. I also successfully navigated complex systems and processes, ensuring that accurate information was provided to customers.
Over the course of my two years of experience, I developed a deep understanding of customer service best practices, as well as the products and services of the company I worked for. I consistently demonstrated a commitment to providing excellent customer service and worked collaboratively with my team to achieve shared goals.
Overall, my experience as a call center agent has equipped me with valuable skills and knowledge that can be applied in a variety of customer service roles.
Education
2022
Diploma in Event Planning and Management
Cascade Institute of Hospitality
2018
