Violet Juma
Giving clients long-term solutions to their needs and their centricity is my top priority.
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About
Highly motivated Telesales & Customer Support Professional with 4+ years' experience in telesales, customer retention, and account management. Recognized for maintaining 90%+ customer retention, solving problems efficiently, and providing actionable market insights. A proactive, self-driven, and customer-focused individual committed to exceeding company expectations.
Experience
Telesales Agent at Wasoko Ltd (2023-01 – 2025-02)
Telesales professional focused on customer retention and sales conversion
- Achieved over 90% customer retention, surpassing the 80% target
- Conducted high-volume outbound/inbound sales calls and closed deals effectively
- Identified customer needs through active listening, improving conversion rates
- Provided detailed market insights and recommendations to stakeholders
- Resolved customer barriers using strong analytical and problem-solving skills
- Shared insights and best practices with team members for improved performance
- Exceeded monthly and quarterly sales performance targets
Customer Support / Account Manager at Wasoko Ltd (2022-08 – 2023-10)
Account management and customer support professional
- Served as main contact for client accounts, building long-term relationships
- Negotiated agreements and increased client value through solution-based selling
- Ensured timely delivery of solutions aligned with client goals
- Prepared sales forecasts, account reports, and tracked key metrics
- Identified upsell opportunities and supported sales team growth
- Handled escalations and complex issues with professionalism
Growth Representative / Receptionist at Wasoko Ltd (2020-05 – 2022-08)
Front-desk customer service and administrative support
- Managed front-desk customer service, guided clients, and handled inquiries
- Supported customer engagement and administrative duties
- Maintained a professional and organized reception environment
Education
Diploma in Business Management – African Institute of Research And Development Studies (AIRADS) Eldoret Campus (2013 – 2015)
Certificate in Computer Packages – African Institute of Research And Development Studies (2012-01 – 2012-06)
KCSE in Secondary Education – University of Eldoret Secondary (2007 – 2010)
KCPE in Primary Education – Jireh Mount Academy (1998 – 2006)
