Viona Bahati

Motivated and customer-focused Travel and Tourism professional holding a Diploma in Travel and Tourism Management. Experienced in tourism operations, customer service, event coordination, transport logistics, and reservations. Passionate about delivering exceptional travel experiences, promoting sustainable tourism, and contributing positively to organizational growth.

Customer Service Assistant (Part-Time) at Worldwide Master Solution (2022-01 – 2022-03)

• Assisted clients with travel inquiries, accommodation bookings, and travel packages.
• Delivered high-quality customer service by responding to inquiries and resolving concerns.
• Maintained accurate booking records and customer data.
• Facilitated smooth communication between internal departments.

Event Planning Volunteer at Worldwide Master Solution (2024-04 – 2024-04)

• Assisted in organizing tourism-related events and promotional activities.
• Coordinated logistics, guest registration, and vendor services.
• Engaged attendees to promote travel destinations and packages.

Intern – Travel & Tour Consultancy, Operations, Transport & Reservations at Southern Cross Safaris (2025-04 – 2025-12)

• Gained hands-on experience across travel consultancy, operations, transport, and reservations.
• Assisted clients with travel planning, safari recommendations, and itinerary support.
• Managed guest inquiries, bookings, and reservation updates using internal booking systems.
• Supported transport logistics and coordination of safari movements.
• Liaised with camps and lodges to confirm availability and guest requirements.
• Delivered quality customer service throughout the guest travel experience.

Diploma in Travel and Tourism Management – Kenya Utalii College