Virginia Mumbi

With two years of experience in customer service, I have honed my skills in communication, problem-solving, and delivering exceptional customer experiences.

At my previous role with Shutterfly USA, I managed a high volume of inbound and outbound calls, addressed customer inquiries, and resolved complaints with efficiency and empathy. My dedication to customer satisfaction resulted in a consistent satisfaction rating. Key responsibilities included:

Proficient in call monitoring, evaluation, and feedback

Attention to details.

Good command of MS Office (Outlook, word, Power point, excel)

Excellent verbal and written communication skills.

Proficient in e-learning tools and software.

Strong organizational and time management abilities.

Emotional resilience.

Active listening skills.

Familiar with call center software and quality monitoring tools.

Target driven with high energy levels.

CALL CENTRE INTERNATIONAL (CCI) (2years experience

Position: Call Centre Representatives for

Lifetouch and Shutterfly Currently.

I execute the following mandate:

Great communication skill.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Great software navigation

EDUCATION

2015 - 2021: KENYATTA UNIVERSITY

Graduate Bachelor of Arts (English and literature).

2011 - 2014: MACHAKOS GIRLS HIGH SCHOOL

Kenya Certificate of Secondary Education

B (plain)