Vivian Abala

Results oriented, hardworking, quick learner and adopt quickly to new environments, Always willing to learn new skills,am a go getter.

Debt Collector-Prestopap Technology Company Limited | January 2020-date

 Contacting debtor with an aim of negotiating settlement of the debt.

 Ensuring all allocated accounts are monitored daily and appropriate action taken to ensure the collection targets are achieved.

 Planning and organizing collection activities at satellite offices.

 Attending to and resolving all debtor queries and complaints and escalating to the Team leader any unresolved issues.

 Accurately capturing all debtor interactions and keeping track of debtor status.

 Providing regular reports to the Team leader and participating in team meetings to report and review collection performance.

 Managing relationships with key contact persons of various clients.

 Identifying and escalating severely delinquent debtors and none paying accounts to the field collection team.

 Issuing demand letters to non-committal and non-compliant debtors to force them pay.

 Providing solutions to customer’s challenges regarding the services we offer.

 Educating clients on the importance of early repayment of debt and the consequences faced on late or no repayment.

 Carrying out any other duties that may be assigned by my supervisor from time

Diploma in cooperative management from cooperative university of Kenya