Customer Support Professional
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An energetic customer service professional with experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Fluent in both English and Swahili, I am able to provide clear customer service in both languages.
I have three years experience in the customer service industry, having worked in the E-commerce and Utilities sector. I have exceptional skills on communication, call handling, use of CRM software, product knowledge and troubleshooting. I enjoy working with customers and offering solutions to their problems. Furthermore, I am skilled in upselling and cross selling of products.
I pursued a Bachelor's degree in Food, Nutrition and Dietetics.
