Viviane Simiyu

I am self-driven, reliable, and adaptable professional with a Bachelor's Degree in Actuarial Science. I have developed strong communication, analytical, and organizational skills through academic training and practical experience at Ngarisha Sacco. I am capable of performing efficiently in dynamic environments that require accuracy, teamwork, and responsibility.

My goal is to contribute to organizational success through dedication, professionalism, and a commitment to continuous learning and growth. I can effectively handle customer interactions, administrative tasks, record management, and data processing — making me well suited for roles in customer service, office operations, administration, data entry, sales, and general support.

Trainer at EDUCATE (2026-03 – 2026-04)

Data collection and onboarding youths on AI products for business training.

• Data collection on business performance of youths recently trained by the organisation.
• Onboarding youths on sifa. Training youths how to use sifa (AI products) on their business.

Debt Collection at Zamaradi credit company (2025-12 – 2026-03)

Debt collection and loan account management with focus on reducing delinquency.

• Conducted outbound and inbound calls to follow up on overdue loan accounts.
• Engaged borrowers professionally to negotiate repayment plans and resolve defaults.
• Updated repayment records and client details accurately in the system.
• Assisted in reducing delinquency through consistent follow-ups and reminders.
• Maintained confidentiality and adhered to company debt recovery policies.
• Handled customer complaints and payment objections calmly and professionally.

Attachment at Ngarisha sacco (2023-05 – 2023-08)

Administrative and customer support in the Sacco's front office operations.

• Provided administrative and customer support in the Sacco's front office.
• Assisted clients with inquiries, product information, and account management.
• Entered and updated client data accurately into the database system.
• Helped in preparing financial and customer service reports.
• Supported marketing activities and product awareness campaigns.
• Ensured the office remained organized, clean, and well-coordinated for daily operations.
• Strengthened problem-solving and communication skills in a professional work setting.

Bachelor's degree in Actuarial Science – Kisii University (2020-10 – 2024-12)

Secondary Education – St Joseph's girls high school (2016-02 – 2019-11)

Certificate in Advanced Excel – Kisii university (2020-10 – 2020-12)