Vivianne Njoki

As a General domain expert, I have extensive experience and knowledge in customer service. I like to approach each customer interaction with a positive attitude and an open mind. I use my problem-solving skills to find creative solutions to customer inquiries and needs. My ability to listen, understand and then take appropriate action helps me to successfully communicate and provide excellent customer service.

I believe that customer service is more than just providing answers to questions; it's about creating a positive experience for customers. My experience in customer service has taught me the importance of being patient, understanding, and professional. I understand the need for prompt responses and the significance of providing accurate information. I use my strong communication skills to ensure that I am providing the best customer service possible.

Overall, I consider myself to be a well-rounded General domain expert. I am knowledgeable, enthusiastic, and passionate about customer service. I am always looking for ways to improve and better serve my customers. My dedication to providing quality service to my customers is what sets me apart from the rest.

I have over four years in data entry I have worked for KALRO. And two years in customer care, have worked for star times.

I have a bachelor's degree in urban and regional planning from the university of Nairobi.