Vornmaric Susan

Highly organized and proactive administrative Assistant with five years of experience supporting executives and managing administrative tasks in fast-paced job. Skilled in calendar management, correspondence, and confidential document handling. Adept at streamlining daily operations to improve efficiency and maintain seamless workflows.

I am known to exceptional interpersonal and communication skills, discretion, and a commitment to providing top-tier support. Dedicated to anticipating needs, solving problems, and enabling executives to focus on strategic priorities.

Summary of Experience

Administrative Assistant (Chancery Wright Insurance Brokers, Apr 2020 – Feb 2025):

Expertise in scheduling, correspondence, note-taking, handling phone calls, maintaining organizational systems, managing sensitive information with discretion, and problem-solving. Adaptable to changing plans.

Receptionist/Customer Service (Chancery Wright Insurance Brokers, Apr 2019 – Mar 2020):

Skilled in greeting visitors, managing communications, handling customer complaints, organizing reception areas, clerical tasks (filing, data entry), and scheduling appointments.

Customer Service (Oracle Kenya Limited, Jan 2017 – Dec 2018):

Proficient in answering queries, resolving complaints, processing orders, maintaining customer records, identifying upselling opportunities, and adhering to company policies.

Customer Service and Office Assistant (Vision Empowerment Training College, Sep 2016 – 2017):

Experienced in clerical tasks, client interaction, managing mail, arranging meetings, preparing payrolls, and document handling (typing, scanning, photocopying).

Certificate of Proficiency (COP) in Insurance: Distinction

Diploma in Accounting Technician (Vision Empowerment Training College, 2016-2017): Distinction in internal exams

Diploma in Purchasing and Supply (Kenya Institute of Management): Credit

Kenya Certificate of Secondary Education (2011-2014): Grade C- (Minus)

Certificate in Computer Studies (Tran’s World Language and Business College): Distinction