Wanene Iavin

Results-driven Marketing Executive with over 5 years of experience in digital marketing, customer service, and financial operations. Proven ability to develop and execute successful email marketing campaigns, enhance customer satisfaction through strategic initiatives, and manage financial data with accuracy. Adept at leveraging social media for brand growth and possess strong analytical, communication, and interpersonal skills.

Eager to contribute to organizational success through innovative marketing strategies and exceptional customer engagement.

Marketing Executive at A One Outsource Accounting Services (2023-01 – 2023-12)

• Spearheaded digital marketing initiatives to enhance online presence and lead generation.
• Generated comprehensive reports and documentation to support office management requirements.
• Led the strategic development and execution of a highly successful email marketing campaign.
• Conducted in-depth social media research and compiled detailed reports on brand performance across various platforms.

Customer Service Representative and Bank Teller at Faulu Microfinance Bank (2021-01 – 2022-12)

• Created and maintained detailed customer service reports, providing actionable insights into service performance and customer feedback.
• Trained and mentored new customer service agents, ensuring proficiency in procedures and best practices for exceptional customer service.
• Developed and implemented a customer service survey to identify key areas for improvement and facilitate rapid resolution of customer complaints.
• Adhered strictly to bank security protocols to safeguard customer data and financial assets.
• Proactively suggested banking products and services tailored to meet individual customer needs, enhancing client relationships.
• Executed financial transactions with a high degree of accuracy and efficiency.
• Processed loan applications and associated paperwork in compliance with regulatory requirements.
• Managed deposits, withdrawals, transfers, and other banking transactions efficiently.

Data Entry, Bookkeeping, and Digital Marketing Assistant at Outsource Accounting (2015-01 – 2016-12)

• Performed accurate data entry and meticulous bookkeeping.
• Executed digital marketing tasks to support business objectives.

Data Entry and Bookkeeping Clerk at Outsource Accounting (2013-01 – 2014-12)

• Conducted essential data entry and bookkeeping functions.

Bachelor of Commerce in Marketing – KCA University (2018-01 – 2020-12)

Diploma in Business Management – KCA University (2015-01 – 2016-12)

Kenya Certificate of Secondary Education – Moi High School Mbiruri (2010-01 – 2013-12)

Kenya Certificate of Primary Education – Mt Kenya Plainsview Academy (2002-01 – 2009-12)