Wanyoike Joseph

Dynamic and results-driven professional holding a Bachelor's degree in Project Planning and Management, paired with certifications in Technical Support and CCTV Systems. Demonstrates a powerful blend of business acumen—including budget management, retail operations, and sales optimization—and technical expertise in hardware/software troubleshooting, network configuration, and ICT solutions. A strategic problem-solver known for driving revenue, managing technical projects, and delivering high-quality client support across the corporate and retail sectors.

Sales Representative / Technical Support Specialist / Customer Service - Grand Computer Store - Kenya

(2024-05)

• Successfully achieved monthly ICT sales targets by consulting corporate and individual clients on high-value hardware, software, and networking packages.
• Diagnosed and resolved complex hardware and software errors, managed component-level repairs (including device screens and batteries), and configured client operating systems.
• Optimized store warranty pipelines and product return logistics, elevating client trust and retention.
• Handled high-priority customer support inquiries and technically resolved complaints to uphold store service standards.

Budget and Finance Department Attaché - Nakuru County Government - Kenya

Internship lasting 3 months

• Actively coordinated departmental budget formulation processes and monitored internal financial control structures.
• Contributed actionable data analysis to the preparation of Medium-Term Expenditure Framework (MTEF) budgets and public finance documentations.
• Supported senior economists in drafting and assessing sustainable economic development policies.
• Evaluated inter-departmental accounting practices to ensure strict alignment with public financial regulations.

Customer Service & Stock Management Associate - Magunas Supermarket - Kenya

(2020-01 - 2020-06)

• Managed product tracking pipelines, led periodic inventory audits, and systematically organized stock architecture to lower overhead losses.
• Supervised floor layouts and prioritized product placement to organically maximize daily sales volumes.
• Addressed in-store shopper requests and resolved frontline issues calmly in a fast-paced retail environment.

Bachelor of Science - Project Planning and Management - Maasai Mara University (2021 - 2024)

Kenya Certificate of Secondary Education - Kiamutugu Boys High School (2014 - 2019)

Kenya Certificate of Primary Education - Mairungi Primary School