Waridi Gitonga

Detail-oriented and reliable professional with over five years of experience in customer communication, digital support, and online engagement. Skilled in monitoring online interactions, maintaining professionalism in written communication, and applying policies consistently. Strong command of written and spoken English, excellent typing speed, and a keen eye for detail.

Passionate about creating safe, respectful online communities while delivering high-quality support in remote work environments

Digital Marketing at Various Projects (2022-01 – 2026-12)

• Managed online communications across multiple digital platforms
• Responded to customer inquiries professionally and promptly
• Reviewed and managed user interactions while maintaining a professional online environment
• Created and scheduled digital content
• Maintained accurate records and organized digital files
• Collaborated with teams to ensure timely completion of projects
• Demonstrated excellent written communication and attention to detail in all tasks

Bachelor of Mass Communication in Mass Communication – Mount Kenya University (2019-01 – 2021-12)