Wendy Kemunto

Logistics and Fleet Operations professional with experience coordinating transport operations, fleet maintenance, airport transfers, procurement, and customer service. Skilled in optimizing fleet utilization, ensuring regulatory compliance, managing supplier relationships, and supporting operational efficiency. Recognized for strong organizational skills, problem-solving, and delivering reliable transport services in fast-paced environments.

Fleet Coordinator at Mobisirs Bespoke Solution (2025-02 – Present)

• Coordinated daily vehicle scheduling and dispatch for airport transfers and client transport, ensuring timely and efficient service delivery.
• Managed daily fleet operations, including vehicle leasing, airport transfers, and driver allocation to maximize fleet utilization.
• Tracked vehicle mileage, fuel consumption, and usage to improve efficiency and control costs
• Monitored vehicle mileage, fuel consumption, and utilization reports to support cost control and operational efficiency.
• Prepared accurate client invoices and maintained billing records to support timely payment processing
• Scheduled vehicle assignments and managed driver deployment for timely transport services.
• Responded promptly to vehicle breakdowns, accidents, and operational challenges to minimize service disruption.
• Ensured drivers adhered to company policies, safety standards, and transport regulations.
• Managed garage operations by coordinating repairs, diagnostics, and preventive maintenance.
• Liaised with mechanics and service providers to secure timely, cost-effective repairs.
• Monitored vehicle inspections, servicing schedules, and regulatory compliance.
• Ensured all vehicle insurance policies and statutory documents remained valid and up to date.

Call center agent at Sky way forwarders (2024-01 – 2025-01)

• Managed inbound and outbound customer communications, providing timely updates on shipment status and delivery schedules.
• Tracked shipments and provided customers with real-time updates.
• Processed booking requests, shipment orders, and service inquiries.
• Resolved customer complaints and escalated complex issues to the relevant departments.
• Collaborated with warehouse, dispatch, and operations teams to facilitate on-time deliveries and resolve service issues efficiently.
• Maintained accurate customer records and updated shipment information in the system.
• Assisted customers with shipping documentation and service requirements.
• Followed up on delayed or undelivered shipments to ensure prompt resolution.
• Responded to customer emails and other communication channels professionally.
• Ensured high levels of customer satisfaction by providing timely and accurate support.

Industrial Attachment at Kenya Bureau of Standards (KEBS) (2021-09 – 2021-12)

• Participated in vehicle and transport management activities to ensure operational efficiency.
• Oversaw daily maintenance of fleet vehicles and ensured they were in optimal working condition.
• Coordinated transport schedules for staff and cargo to meet organizational needs.
• Assisted in planning and implementing preventive maintenance schedules for vehicles.
• Monitored vehicle inspections, servicing, and compliance with safety regulations.
• Maintained accurate records of vehicle usage, mileage, fuel consumption, and repairs.
• Supported procurement and inventory management of spare parts and transport supplies.
• Assisted in preparing transport and maintenance reports for management review.

Diploma in Logistics and Transport Management – Technical University of Mombasa (2020 – 2023)