Were Cynthia

Dedicated, customer-focused and well-presented Assistant Waiter with experience delivering exceptional food and beverage service in reputable café and restaurant environments in Nairobi. Skilled in table service, order taking, customer care and maintaining high hygiene and presentation standards. A reliable, friendly and team-oriented hospitality professional with strong communication skills and a genuine passion for creating memorable dining experiences for every guest.

Office Administrator at True Cosmetics (2024-01 – Present)

Coordinated office operations ensuring smooth workflow and provided front desk support handling client inquiries.

• Coordinated office operations for a team of 25 employees ensuring smooth workflow
• Provided front desk support handling 50+ client inquiries weekly with professionalism
• Demonstrated strong customer service and communication skills in a professional setting
• Managed schedules, records and correspondence with accuracy and attention to detail

Administrative Assistant at Targetmart (2023-06 – 2023-12)

Supported HR and finance departments with data entry, employee records management, and new hire onboarding.

• Supported HR and finance departments with data entry and employee records management
• Assisted in onboarding new hires by preparing documentation and coordinating orientations
• Drafted correspondence, reports and presentations for management

Assistant Waiter at Crave Inn Kilimani (2022-01 – 2023-12)

Delivered professional and attentive table service to guests in a restaurant environment.

• Assisted senior waiters in delivering professional and attentive table service to guests
• Greeted and welcomed guests warmly ensuring a pleasant and comfortable dining experience
• Took and processed food and beverage orders accurately and communicated them to the kitchen
• Maintained clean, well-set and presentable dining areas throughout all service periods
• Handled guest inquiries and requests promptly and professionally
• Maintained strict food safety and hygiene standards across all service areas
• Supported the team during busy service periods demonstrating reliability and teamwork

Assistant Waiter at Pete's Café (2021-01 – 2022-12)

Provided attentive and friendly service to café guests in a hospitality setting.

• Provided attentive and friendly service to café guests contributing to a welcoming atmosphere
• Assisted in setting up and clearing tables maintaining high presentation standards
• Took customer orders accurately and ensured timely delivery of food and beverages
• Supported kitchen and service teams during peak hours maintaining quality and efficiency
• Handled customer feedback professionally contributing to high guest satisfaction levels
• Followed all café hygiene, cleanliness and food safety procedures consistently

Certificate in Office Administration (2020)