Senior Customer service executive & Travel Cons.
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I am a service oriented customer service professional knowledgeable about travel reservations and administration work. Coordinates plans, organizes documentation and traces problems at different stages. Offers 5-years record in the field and advanced customer service abilities.
I have been in the customer service industry for nearly 6 years and encountered different scenarios of customer experience both good and bad. I have been able to offer solutions and suggestions to Kenya Airways where I am currently employed
Diploma in IATA, both levels at Kenya Airways Pride center, Short courses on time management, dealing with angry customers and offering good customer service from KQ Ilearn and online(Alison). Certificate in computer package from Maseno university
