Whitney Ominah

Results-oriented Monitoring, Evaluation and Learning (MEL) and Health Information Management professional with over 18 months of experience supporting health and development programmes through data management, performance monitoring, reporting, and evidence generation. Skilled in data collection, data quality assurance, indicator tracking, and health information systems including DHIS2, KHIS, ODK, and EMR/EHR platforms. Passionate about leveraging data and learning to improve programme performance, strengthen accountability, and support evidence-based decision-making for donors, governments, and implementing partners.

Monitoring and Evaluation Assistant - Amref Health Africa

(2024-10 - 2026-05)

Provided strategic M&E data support for a national oxygen programme implemented across multiple counties in Kenya, ensuring robust data management, data quality assurance, timely reporting, and the integrity of programme information systems.

• Managed project databases across multiple counties, ensuring high-quality data entry, validation, and completeness, resulting in a 95% data completeness rate and strengthened programme reporting.
• Conducted daily data cleaning, validation, and quality assurance processes, identifying and resolving data inconsistencies each month, thereby strengthening data integrity and supporting evidence-based decision-making.
• Developed and deployed digital and paper-based M&E data collection tools (ODK and KoboToolbox) and registers, enhancing data collection processes across multiple counties.
• Developed and implemented Standard Operating Procedures (SOPs) for data entry, validation, reporting, and database backup, improving data quality, consistency, and information management across programme sites.
• Prepared and consolidated 50+ programme performance reports, including monthly, quarterly, and annual reports, ensuring compliance with internal and Global Fund donor reporting requirements.
• Strengthened programme performance monitoring and accountability across all sites by ensuring timely submission of reports and promoting data utilization among county health teams, facility staff, and implementing partners.
• Maintained physical and electronic document management and filing systems across 50+ programme sites, ensuring organized, secure, and audit-ready documentation and efficient retrieval of programme records.
• Coordinated with County Health Management Teams (CHMTs) to support programme data collection, validation, and reporting, ensuring compliance with data quality and reporting requirements.
• Facilitated data review and feedback sessions with field teams, promoting data utilization, continuous learning, and programme improvement through the dissemination of key findings and recommendations.

Medical Administrative Assistant - Blue Ridge Nephrology and Dialysis Center

(2024-01 - 2024-05)

• Managed patient reception and registration processes, scheduled appointments, and responded to telephone and in-person inquiries, ensuring a positive patient experience.
• Maintained accurate and confidential patient records by documenting demographic information, medical histories, and insurance details in compliance with health information management standards.
• Facilitated the secure exchange of patient information between clinicians, laboratories, insurance providers, and other healthcare stakeholders to support continuity of care and efficient service delivery.
• Verified insurance eligibility and coordinated pre-authorization processes with the National Health Insurance Fund (NHIF) to facilitate timely access to healthcare services.
• Supported medical coding, billing, and the preparation and submission of monthly NHIF reimbursement claims, ensuring accuracy and compliance with insurance requirements.
• Coordinated the retrieval and sharing of patient records and clinical information to support informed decision-making and continuity of patient care.
• Maintained inventory records and coordinated the procurement and replenishment of medical and office supplies to support uninterrupted service delivery.
• Provided administrative and operational support to clinical and non-clinical staff, contributing to the efficient day-to-day operations of the dialysis centre.

Data Clerk - AMREF Health Africa

(2023-04 - 2023-05)

• Performed accurate and timely data entry, ensuring adherence to established data management protocols and quality standards.
• Compiled and consolidated data from field reports and supported the timely preparation and submission of site reports.
• Conducted routine data cleaning, validation, and verification exercises to ensure data accuracy, completeness, and consistency.
• Recorded and prepared minutes for meetings, seminars, and conferences, ensuring accurate documentation and follow-up of action points.
• Coordinated and prioritized multiple tasks effectively, meeting competing deadlines in a dynamic work environment.
• Assisted in the preparation of summary reports by synthesizing key findings and emerging issues from monthly programme reports, evaluations, and feedback reports.
• Established and maintained organized physical and electronic records and filing systems, ensuring efficient document retrieval and compliance with organizational requirements.
• Provided first-line ICT support to staff and performed daily database backups to safeguard programme data and ensure business continuity.

Medical Records & Health Information Technician - Kakamega County General Hospital

(2022-01 - 2022-04)

• Ensured the accuracy, completeness, confidentiality, and security of patient records and health information.
• Utilized Electronic Medical Record (EMR) systems to capture, update, and retrieve patient information, facilitating continuity of care and informed clinical decision-making.
• Compiled, validated, and submitted routine health service data and reports through the Kenya Health Information System (KHIS) and District Health Information Software 2 (DHIS2).
• Facilitated the secure exchange of patient information between clinical departments, laboratories, pharmacies, and referral facilities to support coordinated patient care.
• Established and maintained organized physical and electronic records and filing systems to ensure efficient retrieval and audit readiness of patient records.
• Ensured compliance with legal and ethical requirements relating to patient confidentiality, data protection, and health information governance.
• Generated weekly, monthly, quarterly, and annual health statistics and reports to support hospital management, planning, and decision-making.
• Participated in hospital quality improvement initiatives, health research activities, and monitoring and evaluation exercises through data collection, analysis, and reporting.

Certificate - Airline Cabin Crew - The Kenya Airways Pride Center (2024-09)

BSc.

• Health Records and Information Management - Jomo Kenyatta University of Agriculture and Technology (2023-06)

Kenya Certificate - Secondary Education - St.

Francis

Rang'ala Girls High School (2017-12)

Kenya Certificate - Primary Education - Kakamega Primary School (2013-11)