Wickliff Nyakundi

Dedicated and detail-oriented professional with a diploma in purchasing and supplies management and over 3 years of experience in credit management, asset finance and loan collections within the microfinance and asset finance sectors. Proven expertise in evaluating loan applications, verifying client data, managing portfolios, and ensuring compliance with financial regulations. Skilled in client relationship management, financial data analysis and utilizing digital platforms for efficient credit processing.

SALES OFFICER at MOGO AUTO LIMITED (2025-07 – Present)

• Promoting and selling financial products: actively selling Mogo's full range of financial options to customers including loans for new and used motorcycles and logbook loans.
• Customer management and follow-ups: manage incoming leads from potential clients, doing follow ups until sale is completed and responding promptly to enquiries through phone, email or in person.
• Loan processing: execute the loan issuance process to qualified clients, including facilitating proper documentation and adherence to Mogo's sales standards and quality guidelines.
• Target achievement: work towards meeting monthly, quarterly, and branch specific targets through various channels, such as partnerships with car dealerships or on ground activations.
• Administrative support: assists with tasks like vehicle inspections, price updates and inventory management when needed.
• Compliance and reporting: ensure all sales activities follow mogo's ethical guidelines, compliance standards and operational policies; report on sales performance and partner prospects.
• Any additional responsibilities: perform any duties assigned by line managers such as participating in team meetings, trainings or supporting field marketing events.

RELATIONSHIP/COLLECTIONS OFFICER at MICROMART AFRICA (2024-06 – 2024-07)

• Verified client credit profiles and repayment histories, ensuring accurate data for loan disbursements and collections.
• Managed client relationships, conducting regular follow-ups to ensure timely loan repayments, achieving a 90% collection rate on assigned portfolios.
• Analyzed repayment trends using data analytics tools, identifying high-risk accounts and implementing tailored recovery strategies, reducing defaults by 15%.
• Coordinated with field teams to conduct client visits, enhancing customer engagement and resolving payment disputes effectively.
• Maintained accurate documentation and updated client records in company systems, ensuring compliance with regulatory standards.
• Provided training to new team members on collection processes and customer service protocols, improving team performance by 20%.

ASSET FINANCE OFFICER at WATU CREDIT LIMITED (2020-10 – 2023-07)

• Conducted detailed credit assessment and verification for loan applications, ensuring accurate evaluation of client creditworthiness and minimizing risk exposure.
• Processed and managed asset-backed loans, including motorcycles and even phones, achieving a 95% approval rate for qualified clients.
• Utilized ERP-like systems to track inventory, process loan disbursements and monitor repayment schedules ensuring data accuracy and operational efficiency.
• Collaborated with sales teams to onboard client providing exceptional customer service and resolving queries to enhance client satisfaction.
• Implemented fraud detection measures, including document verification and client background checks, reducing fraud cases by 20%.
• Prepared analytical reports on portfolio performance, identifying repayment trends and recommending strategies to minimize delinquencies.

Diploma in PURCHASING AND SUPPLIES MANAGEMENT – Kisii university (2015 – 2019)