Wilfred Gathingirah

Wilfred is an expert at understanding the needs and requirements of people and has a track record of working to exceed these wherever possible. I have the confidence to deal with difficult situations and one who is always positive and proactive in finding solutions to problems. On a personal level, i am open and receptive to constructive feedback from Team Leaders and colleagues, having experience of working within a client focused environment.

My greatest strengths include desire to help customers and have the ability to drive customer loyalty and retention. Right now i am looking for a suitable position with a company where staff is respected, rewarded, and celebrated.

KEY SKILLS AND COMPETEN

FONES DIRECT LIMITED (FDL)

Nairobi, Kenya

Customer Care & Sales Representative December 2021 – Present

Responsible for assisting customers while shopping and increasing satisfaction levels.

Duties

• Communicate and coordinate guests' needs effectively throughout many different channels.
• Deal with any guest issues in a professional and tactful manner.
• Regularly participate in taking inventory after hours and create merchandise displays throughout the shop.
• Answer inbound phone calls and efficiently handle all inquiries and requests in a fast-paced environment.
• Answering to inquiries, offering advice, stocking shelves, handling transactions and solving complaints.

PARVEN TECH ENTREPRENEURS Nairobi, Kenya

Customer Care & Sales Representative September 2020 – November 2021

Responsible for assisting customers when something goes wrong and for creating a positive image of the company.

Duties

• Dealing politely but firmly with demanding customers.
• Carrying out a variety of administrative tasks.
• Ensured customer delight with every response.
• Captured customer feedback to aid in improvement areas.
• Managed all inbound calls through our customer care lines.

BEST MERGE COMPUTERS Nairobi, Kenya

Sales May 2020 – August 2020 Led a team of 2 in enhancing the IT infrastructure, Windows server administration, and system support.

Accomplishments

• Scheduled deliveries and managed customers.

Created strong reputation gaining 100 Facebook website followers in 2 months.

• Works with the confidence and enthusiasm to overcome challenges and aim for excellence.

DIAMOND TRUST BANK KENYA LTD (DTB) Nairobi, Kenya

Banking Officer, Intern Jan 2020 – April 2020

Worked in a team that was proficient in meeting the Bank’s daily, monthly cursor targets. Providing excellent customer service,

handling customer transactions, and keen attention to detail.

Accomplishments

• Created financial analysis reports of commercial real estate borrowers’ financial statements lease reviews and market research.
• Maintain current knowledge about the latest banking products and services.
• Educated customers on the variety of loan products and available credit options.
• Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.
• Cash checks and pay out money after verifying that signatures are correct that written and numerical amounts agree, and that accounts have sufficient funds.
• Balance currency coins, and check-in cash drawers at the ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

PARKER FLASH CREATIONS Nairobi, Kenya

Sales & Marketing Intern April 2015 - August 2015

Led project lifecycle for technology requirements in channel development, information dissemination, and transaction processing.

Accomplishments

• Managed client-focused research and development, eliciting client requirements, and allocating resources to provide solutions.
• Provided innovative technology to enhance client operations.
• Met major project milestones under budget and ahead of schedule through accurate staffing, software analysis, Trac scheduling, and Mercurial task review.

ST PAUL’S UNIVERSITY Nairobi, Kenya

Bachelor of Business Information Technology (BBIT)

Graduated with second class honours, Lower Division

2016-2020

INSTITUTE OF ADVANCED TECHNOLOGY Nairobi, Kenya

Diploma of Business Information Technology 2014-2015