William Opiyo

Excellent legal writing skills. Researcher offering outstanding presentation, communication, and cross-cultural team management skills. Skills : Telephone Techniques, Customer Service, Business English, Business Operations, Client Management, Leadership Development, Management Experience.

1. Researched, investigated, and resolved complex data work issues.
2. Participated in receipt and resolution of questions and problems regarding product content from internal and external customers.
3. Utilized electronic and print research tools to locate source material.
4. Worked individually or with other team members to process all internal client requests within the designated time frames established by the department.
5. Adjusted quickly to procedural changes without impacting the accuracy of the work involved and produced.
6. Dedicated to reaching goals that result in high-quality work and consistent and capable of achieving superior levels of quality excellence.
7. Maintained notes on research requests in a manner that allowed peers to work on them when the need arose
8. Summarized legal documents, performing records research, and legal research, by using Lexis Nexis, the West law.
9. Provided pertinent background on cases to a private business.
10. Prepared the reports by writing out the arguments researching the policies and revising state statutes for the cases.
11. Managed cases that were filed for the company and were paid to travel.
12. Communicated to the customers, and employees to answer questions, explain information, and address complaints.
13. Answered telephone calls, and direct calls, took messages, completed, and mailed bills.
14. Used the photocopier and scanner to maintain mailing and record keeping.
15. Hired and fired employees, managed calendars, and arranged appointments.

Bachelors of Law Degree (Univerity of Nairobi)