Wilson Wesonga

Self-motivated professional looking to utilize my academic and professional knowledge in an organization that offers dynamic, challenging and rewarding tasks as well as good working environment and good prospects for career advancements. This will enable me to fully exploit my potential towards achieving organizational goals and objectives.

Customer Service Representative at CCI Kenya (2024-01 – 2025-08)

Customer service role focused on client satisfaction and retention

• Efficiently responded to customer inquiries and issues, ensuring high levels of satisfaction and retention
• Utilized computerized systems to manage customer interactions; improved response times by 30%
• Developed and maintained strong relationships with clients, resulting in improved customer loyalty and feedback

Customer Service Representative at Megawatt, Kengen Foundation (2021-02 – 2023-12)

Customer service role with focus on complaint resolution and staff training

• Handled customer complaints and queries with a focus on constructive solutions, achieving a 95% satisfaction rating
• Implemented new protocols for customer feedback, enhancing service accuracy and efficiency
• Trained new staff on company policies and customer interaction techniques, improving onboarding outcomes
• Managed scheduling and prioritization of tasks to accommodate peak customer traffic, ensuring seamless service

Sound Engineer at Kipawa Art Center (2019-04 – 2020-03)

Audio production and sound engineering for various events

• Produced high-quality audio recordings for various events, leading to positive feedback and repeat clientele
• Collaborated with artists and clients to understand their needs, tailoring sound engineering solutions to meet diverse requirements
• Maintained audio equipment and ensured a professional setup for each engagement, which enhanced service delivery

Waiter at Leisure Hotel (2016-04 – 2018-08)

Food and beverage service in high-volume restaurant setting

• Provided exceptional service in a high-volume restaurant setting, often recognized by management for performance excellence
• Managed customer orders and complaints effectively, contributing to a fast-paced team and high customer turnover
• Trained new waitstaff in service procedures and customer interaction, resulting in enhanced service delivery

Bachelor of Laws in Law – University of Nairobi

Diploma in Sound Engineering/Audio Production – Kamata School of Music (2019-02)

Kenya Certificate of Secondary Education in Secondary Education – St. Peter's Mumias Boys' High School (2012)