Equityafia Medical Centre, August 2019 to Date
Position, Receptionist/Assistant Administrator
Roles and Responsibilities
- Serving patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizing patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeping patient appointments on schedule by notifying provider of patient’s arrival,
reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforting patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensuring availability of treatment information by filing and retrieving patient records.
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
- Obtaining revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Helping patients in distress by responding to emergencies.
- Protecting patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintaining operations by following policies and procedures, reporting needed changes.
- Contributing to team effort by accomplishing related results as needed.
The Nairobi hospital, September to October 2018
Position, Medical Records Officer Intern
Roles and Responsibilities
- Filing and retrieval of patient’s records
- Updating of in-patient data
- Interacting with the cancer registry
Mbagathi District Hospital, April to July 2017
Position, Health Records Officer Intern
Roles and Responsibilities
- Collection, compilation, tabulation and analysis of Comprehensive Care Centre patient data
- Consultant clinic management (preparation and re-scheduling of patients)
- Coding, indexing and compilation of administrative statistics
- Compiling of hospital workload and vital health and administrative statistics
Nakuru General Provincial Hospital, January to March 2016
Position, Health Records Technician Intern
Roles and Responsibilities
- Reception and registration of regular and specialized clinic cases
- Filing and retrieval of case records (coded and well indexed records)
- Compilation and analysis of maternal health and family planning records
- Updating the DHIS2 database
Mbagathi District Hospital, April to July 2015 Position,
Health Records Technician Intern
Roles and Responsibilities
- Comprehensive Care Centre data management
- Registration of births and deaths
- Registration of patients and data management in eye clinic
- Registration of patients and data management in laboratory
- Inpatient data management and compilation of administrative statistics
- Maintaining confidentiality and security of medical records
