Winfred N.m

A compassionate and self-driven counselor with over 10 years' experience providing emotional support, crisis intervention, and short-term counselling across diverse cultural contexts. Skilled in solution-focused therapy, CBT, mindfulness, and integrative approaches, with proven success in supporting individuals, families, and employees to navigate challenges impacting personal and work performance. Adept at telephonic, video, email, and live chat support, with strong cultural sensitivity and commitment to ethical, client-centered care.

Proficient in case management systems, documentation, and holistic referral coordination.

Counselor and Mediator at Self-Employed (2018-01 – Present)

Providing counseling, mediation and crisis intervention services across individual, family and community settings with trauma-informed care approach.

• Mediated over 200 individual and family disputes, successfully resolving 80% within agreed timelines and minimizing recurrence of conflict
• Provided structured care coordination for 120+ clients, developing tailored support plans and connecting them to appropriate services
• Facilitated trauma-informed individual and group therapy sessions to support emotional healing and behavioral transformation
• Offered mediation in family, workplace and community settings, fostering non-adversarial conflict resolution approaches
• Conducted psychosocial assessments and follow-up evaluations, ensuring continuity of care and measurable progress
• Spearheaded the design and implementation of a regional client assessment system, improving referral accuracy by screening over 300 new clients for tailored therapy programs
• Conducted virtual intake and therapy sessions via telehealth platforms to support remote clients
• Orchestrated and facilitated 200+ individual, group and family therapy sessions, addressing complex addiction cases and enhancing client engagement
• Organized community outreach interventions that reached over 1,000 participants, fostering early intervention and increasing awareness

HR Officer – Students & Staff Welfare at Kenya Institute of Highways and Building Technology (KIHBT) (2019-03 – 2021-04)

Delivered psychosocial support and HR services to students and staff, coordinating welfare programs and HR processes.

• Delivered tailored psychosocial support to over 500 students and staff, improving student retention and morale through career guidance and group workshops
• Conducted virtual counseling sessions and coordinated HR support for remote staff and students
• Maintained accurate personnel and student files, reducing administrative errors in leave and payroll processing
• Drafted and reviewed employee contracts in compliance with Kenyan labor laws, ensuring zero disputes in contract terms
• Coordinated internal HR processes, including employee leave, remuneration updates and document management

Part-Time Trainer at Support for Addictions Prevention and Treatment in Africa (SAPTA) (2015-05 – 2019-09)

Designed and delivered training programs for addiction counseling professionals with virtual and in-person delivery.

• Designed and delivered training programs for 100+ addiction counseling professionals, improving certification outcomes across five intakes
• Delivered virtual modules and provided real-time support to remote trainees using e-learning tools
• Drafted course outlines and structured assessment frameworks for three major addiction treatment modules
• Coordinated examination processes, including invigilation and grading, contributing to transparent evaluation
• Mentored students through personalized support, helping them complete internships and transition into field roles
• Ensured timely student feedback collection and academic reporting, enhancing curriculum responsiveness
• Supported administrative logistics for course delivery, from materials preparation to certificate issuance

Addiction Counselor at Nairobi Place Addiction Treatment Centre (2016-07 – 2017-09)

Facilitated individual, family and group therapy sessions for addiction treatment with focus on relapse prevention.

• Facilitated over 250 group, family and individual therapy sessions, significantly reducing relapse rates among outpatient clients
• Led intake and screening procedures for new clients, ensuring suitability for inpatient and outpatient programs
• Coordinated psycho-education and life skills training, enhancing coping strategies for patients and families
• Participated in monthly case review forums, contributing to multidisciplinary treatment planning
• Maintained clinical documentation and records in line with confidentiality standards and treatment protocols
• Implemented feedback mechanisms to enhance client satisfaction and care quality

Addiction Counselor at Asumbi Treatment Centre (2013-01 – 2016-06)

Provided addiction counseling services in residential treatment setting.

Administrative Assistant / Legal Secretary / HR Officer at Madzayo Mrima & Company Advocates (2011-01 – 2012-02)

Provided administrative, legal secretarial and human resources support.

Administrative Assistant at Housing Finance Company of Kenya (HFCK) (2008-07 – 2008-09)

Administrative support services.

Human Resources Officer at Merchantile Economic Empowerment Co. Ltd (2007-04 – 2008-03)

Human resources management and support.

Legal Officer / Administrative Assistant at Kenindia Assurance Co. Ltd (2005-05 – 2006-12)

Legal and administrative services.

Law Intern (Pupillage) at Anil Joshi Advocate (2003-10 – 2004-05)

Legal internship and pupillage training.

Diploma in Addiction Counseling – Support for Addictions Prevention and Treatment in Africa (SAPTA)

Bachelor of Laws in Criminal Law – Pune University

Bachelor of Social Law in Insurance Law – Pune University