Winnie Adoyo

I am a confident and reliable individual with experience in customer service. I enjoy helping clients and customers, I can solve any problems that I encounter. I am a good communicator both on the phone, face-to-face, and via email. I work well under pressure and I love to keep myself and my workflow organized. As an experienced customer service assistant, I take an enthusiastic approach, combined with a friendly genuine dedication to customer satisfaction.

 Answering customer telephone calls promptly and improving on-hold wait times.

 Guaranteeing positive customer experiences by efficiently resolving customer concerns and complaints.

 Creating strong value-added relationships with customers, driving business development and profit potential.

 Assisting customers with varying questions using product knowledge and service expertise.

 Documenting customer interactions and preparing paperwork for follow-up actions.

 Maintaining up-to-date knowledge of store payment, return, and exchange policies,

providing expert customer guidance.

 Adhering strictly to policies and procedures for continued company compliance.

 Providing warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

 Providing support to customers, meeting the demands of fast-paced call center.

Graduate from Egerton University

Bachelor of Procurement and Supply Chain Management.