Winnie Chesang

A self-driven and results-oriented professional with over 12 years of diverse experience in customer service and team management. Proven expertise in achieving performance targets, resolving client issues, and leading teams effectively. Skilled in communication, leadership, and problem-solving with a focus on exceeding expectations in dynamic work environments.

I combine strong leadership, communication, and problem-solving skills with technical expertise in CRM tools and Microsoft Office Suite. I thrive in dynamic work environments, focusing on customer satisfaction and operational excellence.

Key Roles:

• Managed KPIs and team performance.
• Trained and coached new employees.
• Resolved disputes and reported progress to senior management.

• Scheduled tracker services for offline clients.
• Met daily targets and escalated unresolved issues.

• Recruited and motivated sales agents to meet goals.
• Ensured high customer satisfaction across regions.

• Optimized call-handling processes and resolved customer inquiries.
• Monitored metrics and trained staff for efficiency.

• Delivered excellent guest experiences and managed reservations.

Diploma in Hospitality Management – The Eldoret National Polytechnic

• Specialized in guest services, operations management, and service excellence in the hospitality industry.