Business development services mentor - Equity group Foundation – Kenya - Nairobi, Kenya
(2024-06)
Offer business advisory support to MSMEs in the bank. To offer coaching and mentorship to mentees in the bank through groups and individual sessions.
- Conduct training need analysis to offer tailored mentorship to every mentee
- Baselining customer data
- Action planning for execution at the end of each mentorship session
- Follow-up during and at the end of each period of engagement
Enterprise Development Officer – (International labour organization certified trainer) - Equity group Foundation – Kenya - Nairobi, Kenya
(2019-07 - 2024-05)
- Conduct training need assessment and delivery of Entrepreneurship and Financial literacy training to rural communities to access finance
- Baselining customer data into the data management information system of the bank
- Develop and continuous update of training and mentorship curriculum
- Offer coaching, counselling and mentorship services to bank customers and recognized bank partnerships
- Facilitate market linkages and business networks for the micro, medium and small enterprises
- Documentation and dissemination of customer success stories
- Monitor and review the progress of the trainees and link them to various bank products and services
Monitoring and Evaluation - Amref Health Africa – Kenya - Kenya
(2018-07 - 2018-10)
- Collected and analyzed the departmental information system data into the IT systems and organized it in an appropriate manner suitable for analysis and reporting
- Working with the local community by distributing outreach materials, contacting surveys and analyzing data
- Supported in designing questionnaires, defined and refined research objectives
- Educating the youth on HIV/AIDs and other non-communicable diseases by seeking to transform the lives and livelihood of the community
- Professionally represented the company in events, conferences and workshops that are relevant and as assigned
- Performed various administrative duties including mailing, photocopying, email correspondences, organize workshops and conferences
Business development officer - Sidian Bank Ltd - Nairobi, Kenya
(2007-05 - 2015-08)
- Training, Monitoring and organizing groups for funding
- Outreach and Promotion, Group formation, client intake and registration
- Facilitate and Monitor the Lending Process
- Deposit Mobilization
- Growing loan book and asset base by bringing in new customers (Individuals, SME's and Institutions) and ensuring current customers are fully banking with the Bank
- Creating market awareness, and cross selling for Bank products and services
- Risk management both in medium, micro and small enterprises
- Ensure nil frauds arising from lack of controls in my work
- Ensuring compliance with anti-money laundering policies
- Lead the way in service delivery for internal and external customers
- Quick resolution of customer complaints/queries
- Effective daily tracking and resolution of customer complaints
- Ensure completeness and timely submission of Microfinance loan applications and account opening documents in line with bank's 24hrs TAT (turnaround time) policy
- Monitoring and ensuring positive variances in clientele and disbursement budgets
- Training branch staff in Microfinance, and other Bank products and services
