Winston Andayi

A PAINSTAKING, INDUSTRIOUS,SELF RELIANT AND BENIGN YOUNG PUBLIC COMMUNICATIONS AND PUBLIC RELATIONS PROFESSIONAL,WILLING TO SERVICE IN MY AREA OF SPECIALIZATION AND NO SALARY WILL CAN OVERCOME MY DREAMS.

I'm outgoing, industrious, unflagging, suave and affable young professional, an open-minded person ready to learn and share the knowledge and skills have acquired over time to make an impactful change in the society.

I have been working with different institutions, and have learned values of team work, resilience, patience and handwork.

WORK EXPERIENCE

28th May 2018 – current – Temporary employee at Huduma Kenya, Nakuru Centre.

DUTIES UNDERTAKEN

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Suggest solutions when a service malfunctions
• Utilize computer technology to handle high call volumes
• Work with marketing team to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Provide extensive support to the office administrative job function

➢ 14TH January -14TH April-Attachment at Kenya Broadcasting Corporation (KBC)

DUTIES UNDERTAKEN

• Program research and scripting
• Translation practices
• News writing and gathering
• Participation in production of feature and current affairs.
• Presentation and editing of programs and program promos.
• Production practices such as developing playlists, mix downs, downloading of online music.

➢ 15TH JAN-21ST FEB, 2017-Mass voter registration ll as a voter registration clerk.

DUTIES AND RESPONSIBILITIES

• Publicize the Registration activities and movement of the BVR kit within the Ward.
• Opening and closing the registration centre at the designated time.
• Ensure security of the BVR kit.
• Conduct voter registration.
• Periodic reporting to the registration officer on voter registration progress.
• Ensure registration targets are met within the designated ward.
• Performed other duties as assigned by my supervisor.

ACADEMIC BACKGROUND

2014-2016 :St. Paul’s University-Diploma in Communication (Mass Communication &

Public Relations)

2009-2012 : Mwihila Boys High School-Kenya Certificate of Secondary

Education (KCSE)