Wycliffe Omori

Detail-driven Logistics & Transportation Specialist with over 3 years of direct experience managing dispatch operations, coordinating multi-vehicle fleets, and optimizing last-mile delivery networks at Carrefour Kenya — one of East Africa's largest retail chains. Combines a Bachelor's degree in Economics & Statistics with hands-on expertise in route planning, real-time logistics problem-solving, asset management, and cross-functional team coordination. Recognized for consistently maintaining high delivery accuracy, resolving time-sensitive disruptions, and applying data analysis skills to improve operational efficiency.

Proficient in logistics platforms (cWings), analytics tools (STATA, SPSS), and the full Microsoft Office & Google Workspace suite.

Customer Care Agent - Mogo Finance Ltd - Nairobi

(2026-01)

• Handled inbound and outbound customer queries relating to car, motorbike, tuktuk, and mobile phone financing products, guiding applicants through eligibility, documentation, and repayment terms.
• Conducted structured follow-up calls with customers in arrears, negotiating realistic repayment plans and escalating high-risk accounts to the recovery team in line with company collection policy.
• Supported customers through the financed-asset lifecycle — from application and installment scheduling to repossession queries — for car, boda boda, and tuktuk loan products.
• Assisted customers with mobile-based loan applications, disbursements, and repayments, troubleshooting platform issues and escalating technical faults where required.
• Resolved customer complaints on loan terms, penalties, and account statements promptly and professionally, aiming for first-contact resolution and improved customer retention.
• Logged all customer interactions, repayment commitments, and case outcomes accurately in the CRM system to ensure continuity of service and reliable audit trails.
• Liaised with the credit, recovery, and field agent teams to align on high-priority accounts and ensure consistent customer communication across departments.

Logistics, Dispatch & Transportation Specialist - Carrefour Kenya (Cossim Ltd) - Nairobi

(2022-01 - 2025-12)

• Planned, assigned, and monitored daily vehicle movements across Carrefour's Nairobi delivery network, coordinating many driver routes and ensuring maximum vehicle usage while reducing idle time.
• Managed end-to-end dispatch workflows — from order assignment through to proof of delivery — using the cWings logistics platform, ensuring every shipment was tracked and documented in real time.
• Developed and continuously refined daily delivery schedules based on order volumes, traffic patterns, and delivery priority, improving on-time delivery rates and reducing missed-delivery incidents.
• Served as the primary escalation point for real-time operational disruptions, making rapid decisions to reassign deliveries and reduce customer impact.
• Liaised directly with the customer care team to resolve urgent delivery complaints, providing timely updates and coordinating driver responses to maintain high service satisfaction levels.
• Worked closely with warehouse, procurement, and vendor teams to align inbound stock movements with outbound delivery schedules, minimizing bottlenecks across the supply chain.
• Tracked and reported key logistics KPIs including delivery success rates, turnaround times, and driver performance, providing management with actionable operational insights.

Asset Management & Audit Officer - Nairobi City County - Nairobi

(2020-01 - 2021-12)

• Conducted thorough audits of county government assets across multiple departments, maintaining accurate registers and ensuring compliance with county procurement and asset management regulations.
• Identified and documented insurable risks associated with county assets, recommending appropriate mitigation measures that contributed to more effective asset protection and insurance coverage planning.
• Processed and dispatched Group Personal Accident (GPA) insurance claim forms for injured county employees, accurately computing related financial figures and ensuring timely submission to relevant authorities.
• Collected, verified, and processed structured data on county assets using digital entry systems, improving the accuracy, accessibility, and traceability of asset records across departments.

Customer Care Representative - Calltronix Kenya - Nairobi

(2019-01 - 2019-12)

• Managed high volumes of customer interactions daily, resolving product, service, and logistics-related queries efficiently and maintaining a professional, solution-focused approach.
• Applied targeted tele-sales, cold calling, and email outreach strategies to acquire new clients and retain existing ones, consistently meeting and exceeding assigned call and conversion targets.
• Maintained accurate records of customer interactions and follow-up actions within the CRM system, ensuring continuity of service and client satisfaction tracking.
• Identified recurring customer pain points and escalated systemic issues to the relevant operations teams, contributing to service improvements and reduced complaint volumes.

Data Entry & Records Management Officer - Ministry of Interior & Government Coordination - Nairobi

(2017-01 - 2017-12)

• Led the preparation and digitization of birth and death certificates into the national civil registry system, ensuring data accuracy and consistency throughout the migration process.
• Applied systematic data verification protocols to detect and correct errors before final upload, maintaining the integrity of official government records.
• Organized and managed physical and digital records in compliance with government archival standards, enabling efficient retrieval and audit of civil documentation.
• Followed strict procedural guidelines for sensitive government data handling, demonstrating reliability and confidentiality in managing official records.

Bachelor of Arts - Economics & Statistics - Kenyatta University

Kenya Certificate of Secondary Education (KCSE) - Boruma High School