Zephaniah John

Dynamic and customer-focused tourism professional with a Bachelor's degree in Tourism Management and comprehensive experience in tour guiding, client relations, sales, and tourism operations. Proven expertise in heritage tourism through hands-on experience at Fort Jesus Museum, combined with strong skills in customer service, business development, and stakeholder engagement. Skilled in tour package creation, graphic design, and delivering exceptional travel experiences.

Passionate about showcasing Kenya's rich cultural heritage and driving excellence in the tourism sector.

Tour Guide & Guest Manager at Fort Jesus Museum (2024-08 – 2025-01)

• Conducted engaging guided tours for local and international visitors throughout Fort Jesus and surrounding historical sites
• Delivered comprehensive presentations on the fort's rich history, architecture, and the cultural heritage of the Swahili Coast
• Managed guest experience from arrival to departure, ensuring high satisfaction levels and memorable visits
• Handled guest inquiries, provided historical information, and tailored tours to diverse audience interests and backgrounds
• Coordinated with museum management to enhance visitor services and maintain heritage conservation standards
• Received positive feedback from visitors for knowledgeable and engaging tour presentations

Levy Officer & Front Office Assistant at Tourism Fund (2023-08 – 2023-12)

• Managed front office operations including receiving emails, handling client complaints, and ensuring prompt resolution to build client confidence and trust
• Maintained comprehensive registration records for new and existing hotels required to remit the 2% tourism levy
• Enforced levy compliance among hospitality establishments, contributing to the organization's achievement of annual revenue targets
• Coordinated with various hotel stakeholders to ensure timely levy payments and maintained accurate documentation
• Provided exceptional customer service to both internal teams and external clients

Sales Representative at Platinum Credit (2022-01 – 2022-12)

• Successfully marketed and sold logbook loans to prospective clients while pursuing university education
• Identified and approached potential customers, conducting needs assessments to provide tailored loan solutions
• Explained loan terms, conditions, and repayment schedules to ensure client understanding and satisfaction
• Built and maintained strong client relationships, resulting in repeat business and referrals
• Met and exceeded monthly sales targets through effective prospecting and customer engagement strategies

Graphic Designer & Sales Executive at Philcos Agency (2020-01 – 2022-12)

• Designed creative logos, marketing materials, and visual content for diverse clients across multiple industries
• Spearheaded marketing campaigns targeting schools and corporate organizations, resulting in significant client base expansion
• Conducted business development activities including client prospecting, presentations, and relationship management
• Increased company sales through strategic marketing initiatives and exceptional customer engagement
• Collaborated with clients to understand their branding needs and delivered customized design solutions

Wildlife Conservation Educator at County Government of Taita Taveta (2025-01 – 2025-03)

• Educated local communities on wildlife conservation and the importance of protecting natural habitats
• Conducted awareness campaigns promoting responsible human-wildlife coexistence
• Engaged with diverse community groups to foster environmental stewardship and sustainable tourism practices

Bachelor of Science in Tourism Management – Technical University of Mombasa (2021-01 – 2025-11)

Kenya Certificate of Secondary Education – Mwangea Secondary Boys (2015-01 – 2019-12)

Kenya Certificate of Primary Education – Taveta Junior Primary School (2007-01 – 2015-12)