Ziya Khan
Business Development Director
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About
Delivered technical consulting to various high-profile FT100 customers, delivered technical training while at Bluecoat and Riverbed, involved in on-prem migration to WSS cloud (Symantec Proxy Cloud) for many of our customers, completed migration to Symantec DLP solution for our customers.
During last 3 years have been the Business Development Director at ABM Ltd. driving business initiatives to the companies co-operate clients within Kenyan and West Africa. Managing a team of 30 -35 people. ABM Ltd is the leader in Tonner Supplies, Printers and Multifunction Products both new and re-furbished in Kenya and Africa.
Experience
ABM Ltd, Nairobi, Kenya Nov 2020 – Present
Business Development Director
Business Development Director at ABM Ltd. driving business initiatives to the companies co-operate clients within Kenyan and West Africa. Managing a team of 30 -35 people, reporting directly to the board. ABM Ltd is the leader in Tonner Supplies, Printers and Multifunction Products both new and re-furbished in Kenya and Africa.
Tufin, Israel/Reading April 2019 – Oct 2020
Technical Customer Success Manager
Responsible for building and maintaining long-term, results-driven relationships. Focused on ensuring successful and ongoing operationalization of Tufin Software. As the Customer Success Manager/Engineer included working closely with Sales, DevOps, Product Management and Operations team to handle customer onboarding, training, initial order processing, billing issues, and support ticket resolution.
Act as customer’s advocate into the Tufin organization. Running usage reports and summarizing these. Dealing with Customer accounts between $500K to $1 million.
NCC Group, Basingstoke/Manchester Jan 2016-Mar 2019
Network Security Consultant
Responsible for Post-sales and Pre-sales, demonstrations of our solutions, Upselling, Upgrades, release management, trade fares, training and documentation. Main accounts with Tesco Group, Deloitte, Swatch, PWC and Vodafone Ghana/SA. Ensure proper requirements are gathered from Customers through initial workshops. QA to ensure that contracted products/services/terms align with customer expectations as they are implemented.
Bluecoat, Farnborough/USA/Canada Jan 2013–Jan 2016
Product Support Engineer
Provide Tier 4 Critical Support/Pre-sales/Professional Services for the range of Bluecoat products, Proxy, CAS, CASB, URL management, WSS (Bluecoat Cloud) and DLP.
Education
Bachelor of Science: Mathematics, Statistics and Computing Thames Polytechnic (now UCL) 1979-1983
HNC: Mathematics, Statistics and Computing
