Abanoup Hakim

Assistant Cafe Manage r La Francaise Catering Company (Nagwa Cafe) Kuwait (Sharq)

• Created and developed marketing campaign tools such as fliers using Photoshop and other Graphic design tools • Negotiated with vendors and suppliers to get deals most profitable and cost-effective for the store •Trained new employees in store operations and customer service policy •Conducted staff appraisal to reduce staff turnover and highlighted areas that needed improvement • Counted the cash in the register before and after shift and resolved any accounting differences • Assisted customers find the products they needed, completed purchases, and registered them for loyalty programs • Promoted customer satisfaction and loyalty by offering reliable assistance to clients looking for products and making other inquiries • Liaised with the store manager to facilitate inventory delivery, storage, and ordering • Monitored changes in sales and retail product prices to remain competitive

Assistant Cafe Manager La Francaise Catering Company (Nagwa Cafe) Kuwait (Sharq)

• Created and developed marketing campaign tools such as fliers using Photoshop and other Graphic design tools • Negotiated with vendors and suppliers to get deals most profitable and cost-effective for the store •Trained new employees in store operations and customer service policy •Conducted staff appraisal to reduce staff turnover and highlighted areas that needed improvement • Counted the cash in the register before and after shift and resolved any accounting differences • Assisted customers find the products they needed, completed purchases, and registered them for loyalty programs • Promoted customer satisfaction and loyalty by offering reliable assistance to clients looking for products and making other inquiries • Liaised with the store manager to facilitate inventory delivery, storage, and ordering • Monitored changes in sales and retail product prices to remain competitive Supervisor La Francaise Catering Company (Nagwa Cafe) Kuwait (Sharq) • Supervising effective working of different personnel and preparing schedules to ensure compliance with the organization’s policies Waiter Head Waiter La Francaise Catering Company (Nagwa Cafe) Monte Carlo Sharm El Sheikh Resort Kuwait (Sharq) Egypt Head Waiter Waiter Sea Group Resorts Sharm El Sheikh Resort Restorable Krasnodar Egypt Russia Mechanic Ship Pizza Chef Egyptian Ship Repair and Building Company Bshayre Restaurant Egypt Egypt

Basic Studies for Seamen (Mechanical) The Arab Academy for Science, Technology and Maritime Transport Egypt, Sept 2010 – Jan 2011