Ahmad Issa

IT professional with proven expertise as an Operations Supervisor, leading a team of eight in delivering advanced smart home, networking, and intercom telephony solutions. Successfully managed and completed over 87 projects, consistently driving operational excellence and contributing to significant sales growth.

Supervisor – Wired/Wireless Department at Atmosphere (2025-10 – Present)

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• Supervise a team of 8 technicians and 3 engineers, ensuring adherence to company protocols, in installation and programming of Smart Home solutions.
• Monitored performance and KPIs, and providing technical and operational support when needed.
• Interviewed potential candidates and hired new team members based on competencies.
• Coordinate with the accounting department to track and confirm client payment collections upon project completion.
• Collaborate with the marketing team to capture project completion photos and support post-project documentation and promotion.
• Work with the sales department to follow up on closed deals and ensure smooth project handover and execution.
• Provide technical support to the sales team by preparing accurate quotations and solutions aligned with client requirements.

IoT Specialist at Atmosphere (Previously Unify ACC) (2022-09 – 2025-10)

• Completed 87 smart home projects, overseeing the installation and programming of IoT systems including smart devices, network and internet coverage equipment, intercom systems, and CCTV solutions.
• Integrated of Open Ai on Home Assistant for better user experience.
• Used online software Unifi Design Center for distribution of Internet access points for maximum coverage.
• Used Home Assistant to consolidate all software programs.
• Managed CRM systems to gather, organize, and track leads efficiently.
• Engaged with potential clients, understanding their needs and requirements to provide tailored solutions.
• Prepared and presented detailed quotations, conducting meetings to explain services and address client inquiries.
• Drafted and facilitated contract signing, ensuring project initiation with a fixed budget and a well-defined timeline.
• Compiled essential project documentation to be handed over to clients upon completion.

Website Manager & Document Controller at Mosan Center (2019-02 – 2020-03)

• Managed and redesigned the organization's WordPress website, enhancing functionality, user experience, and overall design.
• Integrated a payment plugin using the Tap portal to facilitate seamless online donations
• Translated and assisted in completing official documents from various government and NGO bodies, ensuring accuracy and compliance.

Bachelor's Degree of Arts in English Language – Lebanese University (2022)

Bachelor's Degree of Science in Information Technology – Lebanese International University (2021)