Ali Alshante

Head of IT - Alsawan

(2025-09)

Installed and configured Windows Server 2020, Hyper-V, and VMware environments.
Managed domain controllers, performed DNS troubleshooting, and administered Group Policy Objects (GPOs).
Installed and configured Microsoft Azure Backup, ensuring secure and reliable cloud-based data protection.
Administered Fortinet Firewalls and FortiClient endpoint security tools.
Ensured seamless network connectivity between head office and branches.
Installed and configured secure network infrastructure, including cabling and terminations.
Oversaw and maintained CCTV systems across all company locations.
Administered Microsoft Office 365
Maintained and supported Microsoft Dynamics GP
Implemented and maintained an internal IT support portal to streamline user requests.
Collaborated with management to define technical requirements, budgets, and project timelines.
Supervised junior IT staff and provided technical guidance and mentorship.
Managed multiple simultaneous support cases, prioritizing urgent requests for resolution.
Configuring and managing Grandstream Device Management System

IT Section Head - LA Baguette, Kuwait - Kuwait

(2019-04 - 2025-08)

Installed and configured Windows Server 2012, Hyper-V, and VMware environments.
Managed domain controllers, performed DNS troubleshooting, and administered Group Policy Objects (GPOs).
Installed and configured Microsoft Azure Backup, ensuring secure and reliable cloud-based data protection.
Administered Fortinet Firewalls and FortiClient endpoint security tools.
Ensured seamless network connectivity between head office and branches.
Installed and configured secure network infrastructure, including cabling and terminations.
Oversaw and maintained CCTV systems across all company locations.
Administered Microsoft Office 365 and JOUD Cloud services.
Maintained and supported Microsoft Dynamics AX 2012 R3.
Administered Cisco Unified Communications Manager (CUCM).
Implemented and maintained an internal IT support portal to streamline user requests.
Collaborated with management to define technical requirements, budgets, and project timelines.
Supervised junior IT staff and provided technical guidance and mentorship.
Managed multiple simultaneous support cases, prioritizing urgent requests for resolution.

System administrator - Burgan Co. for Well Drilling, Kuwait - Kuwait

(2014-04 - 2019-03)

I have developed extensive experience; my roles and responsibilities include the following:

Installation & configuration Windows server 2012
Installation & configuration Hyper-V server
Installation & configuration VMware
Fortinet Firewall administration
Enable network connectivity with the RIGs and implement the IT portal for support.
Head office and rigs CCTV administration
Active Fax Server & Client installation & configuration
Anti-virus Bitdefender endpoint security tools installation & configuration
Installation & configuration of domain controllers and DNS troubleshooting
Implementing managing troubleshooting group policies
Exchange on premise to cloud (Office365) migration
Microsoft Azure Backup installation & configuration
Office365 administration
Microsoft Azure Backup administration
Cisco Unified CM Administration
Networking installation and termination and configuration
Meeting with managers to discuss system requirements, specifications, costs and timelines
Supervising junior engineering and technical staff.
Prioritizing and managing many open cases at one time

Technical Support Engineer - Ashabakat for computers (In Kuwait) - Kuwait

(2009-12 - 2014-04)

Administering and supporting the network and the computers.
Hardware & Software Maintenance for PCs & servers.
Networking installation and termination and configuration.
CCTV installation and configuration.
Troubleshooting and maintenance of PCs, laptops.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Wireless access point installation and configuration.
Supervising junior staff.
Establishing a good working relationship with customers and other
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment

AbuSamurFoundationfor the computer. (In Jordan) - Jordan

(2005-04 - 2008-08)

Foundationalnawader for the computer. (In Jordan) - Jordan

(2008-08 - 2009-12)

نبذة