Ali Haider

Dedicated and result-driven Logistics & Supply Chain Professional with 10+ years of experience in import–export operations, shipping line coordination, customs documentation, customer service, and process improvement. Strong ability to work under pressure, resolve complex issues, and streamline operations using industry-leading systems. Proven track record of ensuring on-time shipments, accurate documentation, and effective communication with shipping lines, customers, brokers, and internal teams.

Logistics Specialist at Royal Group LDA (2020-03 – Present)

3+ years of experience coordinating end-to-end import cargo operations, managing international traffic, and optimizing logistics workflows

• Coordinated end-to-end import cargo operations, negotiating competitive freight rates with multiple shipping lines to optimize cost and delivery time-lines
• Prepared and submitted accurate import manifests in Mozambique's local customs system (MCNET), ensuring 100% compliance with regulatory time-lines
• Arranged and managed transportation for inbound shipments, ensuring smooth, on-time delivery to warehouses and CFS locations
• Prepared comprehensive customs clearance documentation, including commercial invoices, packing lists, GD forms, and other regulatory paperwork
• Oversaw international traffic operations for import and export shipments, facilitating settlements between foreign and domestic shippers
• Directed air and ocean freight routing, optimizing shipment schedules to minimize delays and maximize efficiency
• Supervised and trained staff responsible for freight receiving, documentation, way bill issuance, charge assessments, and collection of shipment fees
• Negotiated with domestic clients and coordinated with foreign partners to resolve shipment-related issues effectively and maintain strong relationships
• Managed all import shipments end-to-end, ensuring operational accuracy, customs compliance, and timely delivery
• Reviewed invoices, shipping manifests, and documentation to verify compliance with tariffs, customs regulations, and internal policies
• Liaised pro actively with customs officials and port authorities to expedite shipment clearance and resolve delays
• Compiled and analyzed transaction reports, supporting billing, revenue reconciliation, and operational performance metrics
• Maintained updated shipment tracking records, providing clients and internal teams with accurate and timely updates
• Ensured compliance with company SOPs, safety regulations, and international trade standards across all shipments
• Collaborated with sales, operations, and warehouse teams to optimize logistics workflows, reduce costs, and improve client satisfaction
• Implemented process improvements in import/export operations, enhancing efficiency, reducing delays, and minimizing errors
• Built and maintained long-term client relationships, fostering trust and repeat business through proactive support and follow-ups
• Responded to high-volume customer inquiries via phone, email, and in-person, providing accurate information and resolving issues quickly
• Monitored and updated pricing, contracts, and promotional offers to ensure accuracy and compliance with company policies
• Created, reviewed, and submitted formal quotations in the CRM/system, ensuring timely and precise delivery to clients
• Maintained thorough, professional correspondence with clients, documenting interactions to support future communications and audits
• Assisted sales teams in field operations, coordinating client orders, shipments, and service requests efficiently
• Resolved escalated sales-related issues, liaising with internal departments to meet client expectations and departmental requirements
• Prepared weekly and monthly sales reports, tracking customer interactions, sales performance, and follow-up actions
• Collaborated with cross-functional teams (logistics, operations, finance) to ensure seamless order fulfillment and client satisfaction
• Identified opportunities to improve customer experience, streamline processes, and reduce response times for inquiries and complaints

Import Documentation Officer at Shipco Transport Pakistan Pvt Ltd (2019-02 – 2020-03)

1+ year of experience managing end-to-end LCL console import documentation and manifest responsibilities

• Managed end-to-end LCL console import documentation for assigned sectors, ensuring full compliance with customs and organizational procedures
• Coordinated console shipments from multiple origins, overseeing all processes from POL to CFS with complete accuracy
• Collected, reviewed, and processed all required documents from forwarders, maintaining timely and error-free document flow
• Executed and monitored data entry in the Climax system prior to vessel arrival, ensuring accurate and up-to-date records
• Performed final verification and uploaded console manifest data into WEBOC in accordance with regulatory requirements
• Submitted and validated all mandatory documentation to carriers ahead of vessel berthing for smooth cargo handling
• Prepared, compiled, and forwarded IGM cargo documentation to the CFS yard within strict timelines
• Maintained clear and timely communication with internal teams, forwarders, carriers, and other stakeholders to ensure smooth shipment operations
• Collaborated effectively with team members and contributed to maintaining a high-performance work environment
• Arranged shipper cargo and shared complete shipment planning with consignees for smooth coordination
• Monitored cargo status at the time of closing and provided updated status reports to all clients
• Issued loading confirmations to clients immediately after shipment closing
• Sent arrival notices and invoices to clients at least 2 days prior to vessel arrival as per company SOPs
• Managed and resolved all CFS - related issues to ensure uninterrupted cargo movement
• Handled all per-alerts-from respective overseas agents, ensuring timely receipt — minimum 3 days prior for APAC origins and 7 days prior for US/Singapore origins
• Supported sales representatives and internal colleagues with all import documentation requirements

Customer Service Representative at Servotech Pvt Ltd (2017-12 – 2018-12)

2 years of experience handling customer service, cargo coordination, and documentation processing

• Arranged shipper cargo and shared complete shipment planning with consignees for smooth coordination
• Monitored cargo status at the time of closing and provided updated status reports to all clients
• Issued loading confirmations to clients immediately after shipment closing
• Sent arrival notices and invoices to clients at least 2 days prior to vessel arrival as per company SOPs
• Managed and resolved all CFS - related issues to ensure uninterrupted cargo movement
• Handled all per-alerts-from respective overseas agents, ensuring timely receipt — minimum 3 days prior for APAC origins and 7 days prior for US/Singapore origins
• Supported sales representatives and internal colleagues with all import documentation requirements

Customer Service Representative at Seagull Shipping & Logistics (2015-10 – 2017-11)

2+ years of experience in customer service, sales support, and client relationship management

• Built and maintained long-term client relationships, fostering trust and repeat business through proactive support and follow-ups
• Responded to high-volume customer inquiries via phone, email, and in-person, providing accurate information and resolving issues quickly
• Monitored and updated pricing, contracts, and promotional offers to ensure accuracy and compliance with company policies
• Created, reviewed, and submitted formal quotations in the CRM/system, ensuring timely and precise delivery to clients
• Maintained thorough, professional correspondence with clients, documenting interactions to support future communications and audits
• Assisted sales teams in field operations, coordinating client orders, shipments, and service requests efficiently
• Resolved escalated sales-related issues, liaising with internal departments to meet client expectations and departmental requirements
• Prepared weekly and monthly sales reports, tracking customer interactions, sales performance, and follow-up actions
• Collaborated with cross-functional teams (logistics, operations, finance) to ensure seamless order fulfillment and client satisfaction
• Identified opportunities to improve customer experience, streamline processes, and reduce response times for inquiries and complaints

Graduate – Karachi University

Intermediate – S.M. College

Matriculation – Prime Public School